Customer Services Relations Assistant NF-02
What you'd do
This position is located at: Outdoor Recreation - Fort Hood, Texas. Outdoor Recreation at Fort Hood offers high-energy, customer-focused outdoor adventures including paintball, boating, hiking, camping, fishing, and family-friendly events. The team supports Soldiers and families with safe, fun, hands-on activities that build morale, resilience, and community connection.
Major duties
Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property. Uses tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to rules and policies, including those whose dress or manner does not meet prescribed standards. Checks membership cards of persons entering the facility. Ensures that patrons comply with applicable rules and standards. Reports incidents to proper authorities. Maintains assigned area in a clean and orderly manner. Ensures compliance with fire, safety and security standards. Maintains log of authorized visitors and checks to ensure visitors are authorized entry. May operate a motor vehicle. Performs other duties as assigned.
What you need to qualify
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: - Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies,requirements and rules of the facility for which employed. - Must be able to operate and use various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property. - Must have the ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays - Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook. - Ability to operate a cash register and utilize RECTRAC System preferred *** All experience must be listed on the resume for that experience to be considered. No assumptions will be made. *** To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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