Program Support Assistant - Home Based Primary Care
What you'd do
The Program Support Assistant assists VA Western Colorado Health Care System (WCHCS) with meeting national and VA regulatory requirements and standards for services. This position is organizationally aligned under Chief of Geriatrics, Extended Care & Rehabilitation with assignment to Home Based Primary Care (HBPC).
Major duties
Duties may include but are not limited to: Ensures administrative coordination processes are in place to maintain current and new implementation of health care needs of Veterans in areas assigned. Functions as the expert source of information related to eligibility for Veterans. Provides administrative, clerical, program, and technical assistance in the areas of day to day operations and program planning/evaluation to assist staff with understanding and following processes, regulations, and services polices. Determines action needed by clinical staff with comprehensive tracking to ensure timely completion and resolution and refers significant problems for resolution. Establishes and continually reviews, updates, and develops complex administrative procedures that affect the orderly and efficient flow of work with parties and services outside the facility. Maintains evidence-based tracking data registries to ensure all service goals and objectives are being accomplished and performance measures are being met. Responsible for planning, organizing, coordinating, implementing, directing, integrating, and evaluating data collection and evaluation mechanisms related to performance improvement initiatives; Assist HBPC in ensuring that all new staff receive New Employee Orientation and that new patient care providers receive appropriate New Provider Orientation to HBPC and associated processes and performance measures. Responsible for referral to outside facilities when necessary and collaborates with internal departments related to eligibility and referrals. Develops collaborative relationship with other departments that provide ongoing supportive services for HBPC. Demonstrates ability to utilize computer software by managing data collection, retrieval and tabulation of statistics. Generates reports when requested. Develops new data collection programs with assistance from IT for new local, regional, and national reports requested. Functions as the designated Program Support Assistant to HBPC and department staff meetings. Formats and distributes minutes, memos, and hospital bulletins. Maintains calendars and coordinates meetings for HBPC Program Manager and HBPC staff as relates to their respective role and hospital committee membership. Functions as the Control Point Clerk for HBPC, processing all requests for education materials, supplies, medical equipment, and other items as needed. Processes and facilitates appropriate distribution of all incoming correspondence, and ensures timely follow-up, if required. Processes incoming phone calls for HBPC Program Manager and appropriately intervenes as necessary. Maintains and processes travel vouchers and reimbursement for HBPC Staff. Reviews and maintains durable medical equipment (DME). Coordinates clinical interdisciplinary communications. Coordinates clinical product review committee requests. Coordinates follow-up and serves as the point of contact for all referrals outside the VA medical Center: schedules appointments, communicates effectively with patients and staff regarding procedures and processes, obtains results reports, informs appropriate VA staff of pertinent issues and additional needed tests/studies/follow-up, directs and monitors follow-up. Assists HBPC Program Manager in implementation of strategies to increase performance measure compliance through result tracking, reminder system, and process facilitation with all service lines. Plans, schedules and coordinates with internal and external customers outreach events to honor, support, and educate Veterans and the community of the service of Veterans. Functions as timekeeper. Performs other related duties as assigned. Work Schedule: Monday through Friday - 7:30 a.m. to 4:00 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Home Based Primary Care/PD138710 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below GS-07: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience where you were responsible for providing administrative support functions within a healthcare facility; experienced with procurement processes necessary to obtain goods and services for an office; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; assisting in the formulation and execution of budget estimates to include updating budget spreadsheets which are used in briefings; collecting, compiling and tracking data and information; and researching reference materials, regulations, and standards to identify appropriate action necessary to correct problems or issues. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week., Education: There is no educational substitution at this grade level. Preferred Experience: The ideal candidate for this position demonstrates the ability to function with a high degree of independence and autonomy while managing complex clerical and program support functions within a dynamic clinical environment. The candidate should possess proven experience handling multifaceted administrative tasks with minimal supervision, exercising sound judgment, and proactively resolving issues as they arise. This position requires the ability to work collaboratively within and provide direct support to an interdisciplinary team. The candidate must demonstrate strong interpersonal and communication skills to effectively coordinate across disciplines and serve as a reliable point of administrative contact for the team. Preferred candidates will have at least one (1) year of administrative or program support experience, ideally within a healthcare, federal, or similarly complex organizational setting. Experience with medical terminology, electronic health record systems, scheduling, data entry, correspondence management, and report preparation is highly desirable. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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