IT SPECIALIST
What you'd do
There is one vacancy available in one of the following duty location: Kansas City, Missouri This position is located at Office of the Chief Information Officer, Infrastructure Operations Division.This is not a remote position. You will be required to be in your duty station office per CEC telework policy.
Major duties
As an IT SPECIALIST, you will: Administer and manage core Microsoft 365 services ( examples include Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID ). Perform configuration, monitoring, policy administration, and system level maintenance across the USDA Microsoft 365 enterprise. Implement configuration changes and feature updates following established change control procedures to ensure secure, compliant, and consistent platform operations. Provide proactive monitoring and Tier 2/3 troubleshooting for authentication issues, Conditional Access, MFA enforcement, service outages, identity failures, and workload to workload integration problems. Administer identity and access management functions including role assignments, PIM, Conditional Access policies, and least privilege governance. Support records management, retention, eDiscovery, and compliance workflows in alignment with federal and USDA security requirements.
What you need to qualify
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience Specialized Experience for the GS-13: Specialized experience is one year of experience at the GS-12 level, or equivalent that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is defined as experience: - Managing and maintaining enterprise applications and infrastructure services supporting the end user environment in an Information Technology organization; AND -Demonstrating systems administration across the Microsoft Government Community Cloud (GCC) enterprise with experience in IT disciplines (such as Administration and management of core Microsoft 365 services like Exchange Online,Teams, SharePoint Online, OneDrive, and Entra ID ); AND - Demonstrating the ability to Identify and investigate in depth problems/issues and recommends corrective actions AND - Supporting incident resolution (examples include using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, assisting and providing direction to junior support staff for escalated issues In addition to meeting specialized experience, at the GS-13 level, individuals must have the IT-related experience demonstrating each of the following competencies: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. 4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. 5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations 6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 7.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 8.Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 9.Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13, you must have been at the GS-12 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
Before you apply
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