Supervisory Program Specialist
What you'd do
The position is located within the Health Benefits Department (HBD), Health Administration Service (HAS) at the Wilkes-Barre Department of Veterans Affairs Medical Center (MC); reports to the Assistant Chief, Health Administration Service.
Major duties
Provides management assistance regarding registration, eligibility, and admissions for the facility and CBOCs. Oversees patients' electronic medical and administrative records. Has delegated full authority and responsibility for planning and organizing the flow and methods of work for the Admissions Support Unit. Serves as Acting Supervisory of entire Health Benefits Section in the absence of the Supervisory Medical Administration Specialist. Investigates and develops facts, conclusions, and recommendation in those matters requiring investigation that come within the jurisdiction of the Admissions Support Unit, Health Benefits Section and Patient Support Business Services. Responsible for management of budgetary requirements for application programs and develops budgetary projects for Admissions Support Unit as necessary. Provides orientation and technical training to new employees of the unit. Keeps track of employees scheduled for leave, training classes, cross-training, 5-tier performance appraisal quality assurance error rate monitors, etc., assuring that all areas of Admission Support Unit are adequately covered and that available personnel are utilized as needed. Obtains information on changes in Public Laws, VA Regulations and actions which could affect an individual's status or eligibility for benefits an informs them of heir responsibility for reporting these changes. Performs a variety of duties to carry out work concerned with assuring quality of work transaction to carry out health care programs and functions. Monitors work processes to prevent ineffective work practices and to verify adherence to plans and requirements of the unit. Work Schedule: Monday- Friday 8:00a.m.- 4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD027260
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/07/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provides management assistance regarding registration, eligibility, and admissions for the facility and CBOCs; exercises control and having responsibility for projects, questions, or problems associated with determining eligibility; patient processing or admission activities for the facility; coordinate patient processing activities; reviews patient's electronic records and administrative records for compliance. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., or LL.M., if related. Physical Demands: The work is primarily sedentary, although moderate physical effort may be required in attending meetings in many different locations across the campus and conducting walking rounds. The responsibilities of the position can often be physically demanding and stressful due to competing demands. The incumbent must take personal initiative to manage time, resources and priorities to assist with workflow and workload. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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