Program Support Assistant
What you'd do
This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network, Veterans Integrated Service Network (VISN 6), Richmond VA Medical Center, Community Care Service.
Major duties
The primary duties of the position involve operation of the Veterans Health Information Systems and Technology Architecture (VISTA) Community Care Package; core package; training and user support; usage of new systems and programs. Coordinates correspondence, communication, problem resolution and regulation interpretation for all customers served by VA Community Care program. Assist the Community Care in conducting special studies and analyses of activities that may present problems of a special nature to VA Community Care. Assists with prepping of drafts and replies to executive level and controlled correspondence for the signature of the Service Chief or Program Manager, which includes Senatorial/Congressional inquiries. Extracts and assembles information, conducts analysis and develops reports or presentations; can make on-the-spot presentations and implements mechanisms to enhance/evaluate and define VA mission products to include important tracking tools for Vendor concerns, needs and /or requests. Develops new informational materials for medical center facility customers (mainly vendors) and staff including fact sheets, brochures, handouts, standardized letters, etc. that increase communication with the target audience. Responsible for collection for data from all appropriate sources, review, and validation of the data collected, and preparation of formal response to the requesting organization. Follows up with potential and previous vendors to render current instructions and certification requirements including system enrollment, training and obtaining current updated licenses/credentials. Check eligibility licensing, certification, education and general requirements for the VA Community Care program. Coordinates appointments with interested and contracted vendors; confirms schedule by personally contacting providers and arranging their participation during the enrollment phase(s) and encounters. Assists vendors in understanding their rights, benefits and obligations related to non-VA healthcare. Represents the VISN and Medical Center Directors in safeguarding and ensuring ethical, statutory, and constitutional rights of patients. Processes documents for Veterans, determining vendor eligibility, and responding to inquiries regarding services and other administrative matters, and resolving patient or family, and vendor complaints, and coordinating with the VA Community Care Program Manager for awareness purposes. Identifies existing and potential problem areas, suggests solutions or alternatives to existing procedures which contribute to these problems. Work Schedule: 8:00am-4:30pm (Monday-Friday) Telework: Ad-Hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD03089A Relocation/Recruitment Incentives: Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performs a wide range of administrative and technical duties, subject matter for Eligibility & Enrollment (E&E), and working knowledge of other computer software programs necessary to track and monitor Veteran information; enter data into appropriate databases; compile and review data for monthly reports, spreadsheets, and local documents. uses Outlook, Word, Excel, PowerPoint, and VA program. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical requirements: Physical demands require sitting, standing, and walking. Travel to the Medical College is required for meetings and information gathering. Environment is a general office setting within the medical facility.
Before you apply
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