EXPERIENCE SPECIALIST, NF-1101-02
What you'd do
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Major duties
What to Expect Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Completes all sales and return transactions using the Point of Sale system. Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs. Understands and articulates all MCX value stories, programs and promotions. Relays instructions gets work started, sets pace and performs supervisory duties in an emergency, or short-term and nonrecurring basis. Ensures assigned service area is merchandised to brand standards with proper product placement. Identifies and reduces all risks of loss and/or theft. Must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance. Performs other duties as assigned.
What you need to qualify
What are we looking for? One year of experience working within a customer focused environment, preferably within a retail or business operations organization. Experience observing, coaching and training front line employees preferred. Positive attitude with a genuine desire to work in a team environment. Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service and sales goals. Knowledge of safety and environmental standards for fuel. Attention to detail is required.
Before you apply
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