Supervisory Senior Operations Officer
What you'd do
This announcement is issued under the Direct Hire Authority (DHA) to recruit for positions for which there is a critical hiring need. Selectee(s) will receive a career or career-conditional appointment in the competitive service and may be required to serve a one year probationary period. The official title of this position is Supervisory IT Cybersecurity Specialist (INFOSEC) GS-2210-15.
Major duties
Typical work assignments include, but are not limited to: Serving as the CISA Associate Director's representative within CISA Integrated Operations Division (IOD) and is responsible for timely and actionable communications between CISA Senior Leadership and CISA IOD for all incidents affecting CISA's mission space (with an emphasis on cyber, physical, and emergency communications-related impacts). Communicating frequently with senior governmental, industry, and civilian stakeholders during the management of emerging critical infrastructure events and incidents. Maintaining complete and factual awareness of all events, incidents, and coordination efforts with cyber, physical, and emergency communications departments and agencies and stakeholders. Serving as a senior advisor to the CISA Director and senior leadership and keep them situationally aware of the status and agency response actions on all critical infrastructure issues with an emphasis on cyber events and incidents. Leading an assigned watch and warning shift team, which includes a CISA Duty Officer and Assistant CISA Duty Officer, and junior staff assigned to shifts. Actively monitoring for critical infrastructure threats or activity impacting Federal and State, Local, Tribal, and Territorial (FSLTT) network environments, critical infrastructure, and impacts to National Critical Functions. Coordinating with FSLTT representatives and critical infrastructure owners and operators. Responsible for explaining extremely complex cybersecurity incidents and their potential cascading impacts to internal and external senior leaders in plain, easy-to-understand language, while still ensuring the complexity of the situation is understood. Collaboratively developing and recommending long-range plans for CISA IOD to maintain situational awareness of the nation's critical infrastructure. Working directly with and through CISA IOD to ensure 24/7 staffing across shift missions, monitoring, collection, dissemination, and alerting capability for CISA.
What you need to qualify
Do NOT copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Your resume must describe your work and experience, in your own words. To be considered minimally qualified for this position, you must demonstrate that you have the required proficiency level of competencies and experience for the respective grade level in which you are applying: REQUIRED COMPETENCIES: Experience must be Information Technology (IT)-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. You must have IT-related experience demonstrating each of the required competencies listed below and must meet or exceed the minimum proficiency level established for each by grade level. For more information, see Competency-Based Qualification Standard for the Information Technology Management Series, 2210. You qualify at the GS-15, if you have: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. AND SPECIALIZED EXPERIENCE: In addition to meeting the qualification requirement listed above, you must have at least one year of specialized experience at the next lower GS-grade level (or equivalent). Specialized experience is experience that has equipped you with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. You qualify at the GS-15 grade level, if you have: At least one (1) year of specialized experience at the GS-14 grade level (or equivalent) performing all the following duties: Developing detailed plans, goals, and objectives for both the current and future implementation and administration of tactical execution of approved operations; Developing cybersecurity, physical and communications infrastructure criteria for evaluating the effectiveness of agency operations; AND Supervising and/or leading a team of experts in critical infrastructure cybersecurity, physical security, national security and emergency communications, risk management and emergency management. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.
Before you apply
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