Hotel Desk Clerk NF-01
What you'd do
This position is located at Pililaau Army Recreation Center, Waianae, Hawaii (Island of Oahu).. Incentives and Bonuses Incentives will not be paid. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Major duties
Makes reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignment. Assists clientele in the completion of required forms and registration cards. Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys. Provides statement of nonavailability when applicable. Posts registration information on the registration card. Orients guests concerning use of facilities and equipment, and other facilities available on post. Answers billing questions and concerns. Assists or arranges transportation. Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, accounts for and secures cash. Performs other duties as assigned.
What you need to qualify
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: MINIMUM QUALIFICATIONS: Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry. Good verbal communication and strong customer service skills. One-year hotel front desk experience is preferred. Resume MUST clearly reflect the knowledge and experience listed until the minimum qualifications/duties criteria shown above. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": HIGHLY QUALIFIED CRITERIA: A minimum of six months of customer service experience in hospitality, retail, or a related industry. Proven experience in handling cash and credit card transactions, as well as operating point-of-sale and reservation systems. Proficiency in using computers for administrative tasks, including email correspondence and data entry. IMPORTANT: Note: Applicants who meet both minimum qualifications and highly qualifying/best qualified criteria will be referred to the selecting official for consideration first.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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