Recreation Assistant
What you'd do
The Recreation Assistant is responsible for assisting in the daily operations and facility usage across all athletic centers at the BSC to ensure customer satisfaction in a safe, clean environment by performing necessary work and supervision of team members. This is a multi-faceted position, ranging from Front Desk to ice rink duties. Employees of the BSC often learn a variety of new skills, such as driving the ice re-surfacer, ice rink maintenance, skate sharpening, and racket stringing.
Major duties
Greet guests and members of the facility and provide customer service operations to include facility information and offerings and payment processing Manage BSC front desk phone, answer questions, schedule tennis court time, and take messages Use Point of Sale (POS) system to accept payment for facility offerings, court reservations, guest fees, member enrollments, group classes, etc. Follow daily transaction, opening and closeout procedures Monitor activities and patrons within the facility enforcing rules and policies and ensuring safe conditions, and report any unsafe conditions to the manager Provide customers service relations for scheduled birthday parties, ensure the safe and satisfied delivery of contracted requirements for the event Monitor ice skating activities within the Hockey Arena enforcing rules and policies and ensuring safe conditions, and report any unsafe conditions to the manager, issue and return ice skates to customers as required Perform cleaning duties such as mopping, sweeping, taking out trash, and other janitorial duties as assigned Enforce BSC rules, emergency and safety protocols, and use decision-making skills to professionally and appropriately address rule infractions and other incidents When proper training and approvals are obtained, operate, monitor, and maintain equipment (skate sharpener, racquet stinging machine, re-surfacer, ice edger, compressors, etc.) Other duties as assigned by the Assistant Operations & Front Desk Manager or Facility Supervisor The work requires moderate walking, observing, working with hands, sometimes working with equipment, and moderate to heavy lifting, and may involve cold wet sports environment, crowded areas, and outdoors. Occasional exposure to some refrigeration chemicals (Freon, Glycol)
What you need to qualify
In order to meet the basic requirement of the Recreation Assistant position, NF-0189-02, you must meet one of the following: a) Specialized experience in the recreational field, which may include, but is not limited to: group leader or counselor for recreation programs or summer camps; aid, assistant, coach or teacher for recreation or physical education programs; assistant or sales store clerk in a recreation supplies/equipment shop; aid or assistant in renting of recreational property and equipment; aid or assistant in a hotel or resort recreation service; etc. b) Successfully completed 2 years of education that included at least 12 semester hours in courses related to recreation or physical education. YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION: Experience working in the sports and recreation industry (camp counselor, coach/recreational teacher or aid/assistant, sales associate in a recreation supplies shop, recreational activities coordinator, etc.). Experience in ice rink operations and maintenance is preferred. Experience in customer service, with strong verbal and written communication skills. Skill in multitasking, and self-motivation. Ability to recognize proper identification for patrons, and enforce safety and emergency procedures. Experience using a POS (Point of Sale) system or Cash Register.
Before you apply
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