Voluntary Services Specialist
What you'd do
The Voluntary Service Specialist (VSS) is the liaison between the hospital, Community Partners and Veteran Service Organizations. The VSS is responsible for planning, direction, coordination, operation and internal evaluation of the volunteer program, with direction from the Chief, Voluntary Service.
Major duties
Incumbent will carry out the duties of a Voluntary Services Specialist, the duties of which are to provide support in the overall integration of community-based volunteer participation in appropriate areas of medical care and administrative functions within the facility. The duties and responsibilities of this position include but are not limited to: Interviewing, scheduling, placement and evaluation of new volunteers. Consulting with clinical and administrative staff to develop appropriate volunteer assignments, determine schedules; and conduct general orientation programs for new volunteers. Provide daily supervision of volunteers and assure adequate numbers of volunteers and proper training is provided addressing the operation needs of the facility. Resolves issues as they arise and consults with the Voluntary Service Manager if policies or procedures require revision. Responsible for assuring that favorable interpersonal relations with management, volunteers, community service organizations, staff, and all customers are maintained. Works in conjunction with the Voluntary Service Manager and/or staff in the planning and execution of a variety of complex internal and external special events such as the Volunteer Recognition Ceremony, National Salute to Veteran Patients, Volunteer Week, Fund Raising, Holiday activities, Veterans and Memorial Day services, Summer Youth Volunteer Program, Stand Downs; and other programs which are directly related to Voluntary Service. Serve on Committees and represent the volunteer program at meetings, and designated functions, or in the community. Plans and conducts routine programs, tours of the facility for special visitors, dignitaries, and community groups. Make presentations to a wide variety of groups within the facility and at locations within the community. Reviews and analyzes monthly reports and informs the Manager of program trends, processing issues, and makes recommendations for process improvements. Performs a full range of program and administrative duties in support of the service, including a variety of duties with assigned or self- initiated priorities. Works with the Manager and staff in the development of new areas for volunteer support, as well as assists in developing recruitment materials, orientation guides, training guides, handbooks, correspondence, etc. Responsible for assisting in the administering of the Gifts and Donations Program and accepts / records donations to the facility. Develops and implements procedures and controls for accepting donations and gifts within the health care system, and provides training to ensure proper compliance. Performs other related duties as assigned by the Chief, Voluntary Service. Work Schedule: Monday - Friday, 7:30 - 4:00pm or 8:00 - 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Specialist/PD8630-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/07/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Managing a program of volunteers and contributing organizations within a medical or hospital setting; development and implementation of a detailed marketing plan for a specialized program; managing a program service budget and managing a donation needs list of an organization; utilizes laws and regulations governing the General Post Fund and solicitation and acceptance of donated gifts; and understanding and applying personnel management practices for interviewing, screening, placing, and counseling purposes. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond master's or equivalent graduate education to qualify for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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