Information Technology Specialist (Systems Analysis/Applications Software)
What you'd do
WHAT IS Information Technology Division? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): IT - Taxpayer Services and Online Accounts Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Major duties
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develop software applications that include developing/updating/maintaining relational databases; As part of a large mission, draft project plans for a multifunctional development project in software analysis, design, development and implementation; Identify resource requirements in conjunction with a major national project and assign tasks to projectmembers; report progress; ensure customer and management involvement throughout the software development process; Resolve critical issues involving an IRS IT mission, affecting the configuration of the IT infrastructure and coordinating the demonstration of new and enhanced applications to customers and management. Identify and correct weaknesses in critical performance parameters, and variances in achieving cost, schedule, and performance goals involved with a major national project.
What you need to qualify
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIRMENTS: To qualify for this position, you must meet the qualification requirements outlined below: MINIMUM REQUIREMENTS FOR GRADE 12 LEVEL UP (GS or Equivalent) You must have Information Technology related experience demonstrating each of the following nine competencies: 1) Attention to Detail, 2) Customer Service, 3) Decision Making, 4) Information Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8)Team Work and 9) Technical Competence. Specialized Experience GS-14 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Leading or coordinating IT projects, application-related efforts, operational initiatives, or system-related activities that affect multiple users, teams, programs, or business processes. Applying advanced IT principles, concepts, methods, and practices to evaluate requirements; resolve technical issues; guide system, application, or code testing and configuration decisions; and ensure technical documentation and federal cybersecurity, privacy, or regulatory requirements are addressed. Engaging customers, stakeholders, users, product or business owners, and technical teams to define business or technical requirements, communicate technical impacts, and guide delivery of secure, reliable, scalable IT solutions. Evaluating system, service, or application performance, availability, reliability, security controls, usability, and operational effectiveness; identifying risks, issues, defects, or gaps; and leading corrective actions or improvement efforts. Analyzing competing technical approaches and providing authoritative recommendations to management, stakeholders, or IT specialists on the selection, design, configuration, implementation, or improvement of IT solutions with organizational impact. Administering, configuring, monitoring, tuning, and maintaining enterprise Microsoft SQL Server database environments supporting production and contact center operations systems. Designing and managing high availability and disaster recovery configurations, including database clustering, replication, failover, backup, recovery, and performance optimization activities for mission-critical operational and customer interaction platforms. Designing, developing, maintaining, and troubleshooting ETL (Extract, Transform, Load) processes and data integration workflows supporting enterprise reporting, contact center operational metrics, workforce management, and customer interaction data needs. Developing and optimizing complex SQL queries, stored procedures, views, functions, and data models to support operational reporting, analytics, business intelligence requirements, and contact center performance analysis activities. Collaborating with technical teams, business stakeholders, analysts, and leadership to identify, develop, and deliver data solutions supporting customer service operations, business performance analysis, workforce management, and operational decision-making activities. Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting, customer experience reporting, and operational performance measurement activities. Applying database security, access controls, auditing, data governance, and data integrity best practices within enterprise and customer service operational environments. Troubleshooting and resolving database performance, connectivity, data quality, and integration issues across interconnected operational support systems, reporting platforms, and customer interaction technologies. Applying DevSecOps, change management, automated deployment, version control, and enterprise lifecycle management practices in support of database and data integration environments. Providing technical leadership, guidance, and support for database administration, data integration, reporting solutions, operational analytics initiatives, and contact center data environments. AND You must also meet the following requirements: MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education. For more information on qualifications please refer to OPM's Qualifications Standards.
Before you apply
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