Program Support Assistant
What you'd do
This position is located at the VA Medical Center in Lebanon, PA. The Program Support Assistant performs various administrative and clerical duties in support of the service.
Major duties
The Program Support Assistant's duties include records management, timekeeping, training coordination, work orders, and maintaining the inventory of office supplies. This position supports the daily flow of operations of Nursing Service and the functions within. The incumbent provides a complete range of program support which includes customer service coordination, creating authorizations for Nursing Service, data analysis, and graphing.Major duties include, but are not limited to: Timekeeping Primary timekeeper for Nursing Service. Performs timekeeping and related duties using automated reporting system (VATAS) and AcuStaf labor management software suite; ensures time is posted daily and accurately. Post timesheets for employees assigned to their Time and Leave (T&L) Units. Assists employees in the preparation of correspondence for requesting leave; reconciles discrepancies in leave and payment, coordinates with the payroll office. Data Collection & Tracking Support Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of the organization's Nursing Service operations. Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data. Performs a basis analysis of the data and generates a variety of reports. Coordinates incoming data from a variety of sources. Reviews documents, reports, and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Maintains automated system of Nursing Service program(s)- specific data to track such items as project progress reports, compliance strategies etc. Program Resources Services and Support Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the organization. Assists with special research projects in support of the policy development and/or technical/program activities. Assembles and summarizes data, background information, and other materials from other sources. Completes special projects in support of VATAS, policy development, and/or technical program activities of the organization. Assists in the acquisition; development; and/or scheduling of program resource materials and personnel, such as hard copy and computer-based brochures and report; agency staff and/or volunteer personnel; and/or needed program equipment, such as telephones; computer and printers; fax machines; etc. Performs a variety of administrative duties in support of the professional staff. Typing/Word Processing Performs typing work using word processing software and equipment. Takes minutes as required for Nursing Service committees, task forces, policies, procedures, and standards after securing appropriate signatures; records, types and distributes. Type letters, reports memoranda, rosters, mailing lists, and other general office material. Utilizes basic software and printing functions. Types specialized terminology, such as from the fields of medicine and science, and utilizes special reference materials. Prepares materials for publications, such as pamphlets; forms; graphs; technical manuals; or comparable items. Information Receptionist Receives and directs callers, patients, and visitors. Provides information about the organization as well as Nursing Service. Receives and/or gives out forms and assists community agencies with the completion of forms or documents. Directs patients, visitor, and callers to appropriate staff member based on specific request or by ascertaining the nature of the call. Acts as liaison to other managers and staff within the organization and provides accurate advice on procedures, reports, requirements, and other matters necessary to implement the programs' policies, directives and instructions. Maintains Appointments, Calendars and Schedules Schedules appointments, coordinates meetings, and/or schedules conferences. Provides general calendar, maintenance, clerical services, such as maintaining calendars and recording appointments; arranging for meeting and small, conference administrative details; or following up on action items with appropriate staff members independently. Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD595-01207A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/07/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing a full range of administrative support for an office; receiving visitors and phone calls; reviewing all incoming and outgoing correspondence; scheduling appointments and meetings; preparing a range of correspondence and reports; and utilizing office automation software such as Microsoft Office (Word, Excel, and PowerPoint). OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.. OR, Combination: Applicants may also combine education and experience to qualify at this level. Equivalent combinations of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total experience requirements for this grade level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.