Medical Support Assistant (Office Automation))
What you'd do
About the Position: These positions are located within the Directorate of Branch Clinics, Patient Admin Services Department at the Army Health Clinic Presidio in Monterey, California. This is a Direct Hire Solicitation
Major duties
Enter, manipulate and/or retrieve information and data from automated systems as appropriate to the area assigned. Complete request forms, manually or automated, for individual patient orders, blood work and other requests. Schedule appropriate patient appointments. Receive patients and visitors as the initial point of contact, in person or telephonically. Monitor and manage the messaging system at the clinic/practice level. Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Maintain all patient records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification. Perform Quality Assurance monitoring and use appropriate tools regarding the completion and contents of the patient record.
What you need to qualify
Who May Apply: US Citizens In order to qualify, you must meet the education/experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-04 grade level in the Federal service which includes: performing administrative duties in a medical clinic, greeting patients, managing secure communication systems, scheduling appointments, maintaining patient medical records, preparing routine correspondence, and supporting patient admission/release workflows. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
Before you apply
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