Training Instructor
What you'd do
Seeking one full-time Training Instructor for the Buffalo Medical Center and Community Based Outpatient Clinics (CBOCs). The role delivers Mandatory Scheduler Onboarding Curriculum for medical center employee's. Incumbent provides initial and ongoing training, audits appointments, addresses scheduling issues, and guides new employees on completing benefit forms and uploading documents. Duties include classroom and on-the-job training and validating competencies.
Major duties
Plans, develops, coordinates, evaluate, and presents the VHA Mandatory Scheduler Onboarding training program, to on-site and remote employees as part of the overall educational effort. Continuously reviews and implements training for new and existing employees for inpatient/outpatient, PACT, specialty services, surgery, prosthetics, CBOC MSAs, and other medical center staff including administrative and clerical employees. Provides input in the development and/or evaluation of courses for training programs that are reviewed at the national level. This often requires the Training Specialist to create a training course to use for dissemination. Implement changes based upon evaluations of courses/programs. Participates in National level VHA Scheduler Onboarding Competencies and VHA Scheduling Community of Practice Team meetings where best practices are exchanged and the implementation of new programs such as PCI and VSECS and auditing software (BISL) are shared. Trains (administrative and clinical) in multiple programs and applications (VISTA, CPRS, VSE, VSSC and TMS) Designs and/or collect curriculum materials for specific grade levels to facilitate pre- visit classroom preparation and provide meaningful follow-up activities. Evaluates all curriculum materials for appropriateness and effectiveness. Knowledgeable about competency-based training, hands-on training scenarios, and other educational activities. Conducts scheduling appointments, audits, and audit reviews monthly and shares audit results with schedulers supervisors and create reports for the Integrity and Compliance Officers. Implements a variety of monitoring; reporting tools for the Scheduling and Community Care Program, action required, and trains employees how to utilize them Responsible for level 1 auditing for employees that possess a scheduling key for Buffalo and Batavia facility and all CBOC's within the VA Western New York Healthcare System. Track audit trends to determine training needs and implement refresher training for all MSA's and clinical staff schedulers. Perform other duties as assigned. Work Schedule: 8:00 AM - 4:30 PM Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Training Instructor/PD49561A
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: strong understanding of program policies, rules, and regulations in order to effectively plan, direct, and administer the training program; skilled in scheduling systems, medical software, and varied computer programs to support training; knowledge of teaching procedures, policies, and principles, including effective methods for motivating learners and encouraging participation; effective communicator with ability to research, develop materials, and present to diverse audiences. (This experience must be documented in your resume.) OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree , or LL.B. or J.D., if related. (This education must have been obtained at an accredited college or university. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of fulltime study. If that information cannot be obtained from the school, 18 semester hours will be considered as satisfying the 1 year of full-time study requirement. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as described above to meet the requirements for the GS-09. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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