Health System Specialist (Associate Group Practice Manager)
What you'd do
This position is located within a Veterans Health Administration (VHA) Medical Center (VAMC) at the Department of Veterans Affairs (VA). The primary purpose of the Health System Specialist (Group Practice Manager) is to provide oversight and administrative management of all Clinic Operations & Access Management services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.
Major duties
Uses advanced principles and strategies for access improvement to review and provide guidance to Clinical Leads (CLs). Reviews and provides guidance to identify strategies to reduce backlog. Oversees and monitors existing or emerging workflow issues. Supports high quality, accessible, cost effective health care services. Ensures a high quality patient experience for the Veteran, by acting on feedback from the Veteran, his or her family and/or significant others, VAMC employees, and expert clinical staff. Identifies and implements improvements to optimize clinic management processes, access strategies, and decisions. Presents key management indicators to the Executive Staff. Works with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed. Coordinates efforts with national requirements, including the MyVA alignment. Coordinates efforts to ensure patient concerns are received, evaluated, and addressed in a timely and effective manner by the appropriate subject matter experts. Ensures that processes and procedures developed are data-driven. Oversees the evaluation of outpatient care patient feedback for access and quality measures at the VAMC. Deploys an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures at the VAMC. Evaluates and recommends changes for continuous process improvement. Coordinates with the veterans experience, clinic management, scheduling, and analytic groups. Aligns local processes with planning and policies at the network and national access leadership levels. Interfaces with national leadership to ensure local policies and procedures are consistent with national policy. Identifies, defines, and prioritizes customer service tools, process improvement and training opportunities. Establishes benchmarks and a process for taking corrective actions on decreasing/low scores in Veterans/Staff experience data. Leads program planning and execution for VHA-approved program of clinic practice management at the VAMC level. Builds local program to implement all national guidance. Oversees execution as primary agent for VAMC leadership. Work Schedule: Monday - Friday (7:30 a.m. - 4:00 p.m.) Telework: Not Available. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Associate Group Practice Manager)/PD93176A, PDS0022A, and PD92025A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position, you must have served 52 weeks at the GS-07. For a GS-11 position, you must have served 52 weeks at the GS-09.For a GS-12 position, you must have served 52 weeks at the GS-11.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment; AND Health System Administration Series, 0671Individual Occupational Requirements You may qualify based on your experience and education as described below: Undergraduate and Graduate Education: Possess a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field equivalent to at least the next lower grade level. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; and government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Special Provision for Inservice Placement: Successfully completed an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. AND Health System Administration Series, 0671Grade Level Minimum Qualification Requirements Specialized Experience: Possesses one year of progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field equivalent to at least the next lower grade level. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; and government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/.All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Requires extensive walking per day with clinic and administrative leads and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via station vehicle or privately owned vehicle. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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