Supervisory IT Specialist
What you'd do
Join VA's Infrastructure Operations (IO) to deliver and maintain secure, high-availability IT and cloud solutions. Help protect and modernize mission-critical systems and support quality services for Veterans. Work in a dynamic, innovative environment as Supervisor IT Specialist. Apply Now! Located in the Principal Deputy Assistant Secretary (PDAS)/Infrastructure Operations (IO)/Enterprise Service Management (ESM)/Product Services & Platform Management(PSPM).
Major duties
Lead and supervise platform/product enablement support. Manage data management, implementation and maintenance of IT operational management, foundational products and security controls of the platform. Manage implementation and sustainment of technical, management, and operational security controls. Ensure high availability and reliability of both on-premises and cloud-based infrastructure services. Optimize IT processes for performance, modernization, automation, and efficiency across VA enterprise systems. Oversee response to incidents involving mission-critical networks, systems, and applications. Conduct audits and assessments to ensure compliance with VA and federal IT policies and regulations. Collaborate cross-functionally with engineers, project managers, and stakeholders to meet evolving business needs. Develop, document, and enhance standard operating procedures for infrastructure operations. Mentor and train staff in infrastructure technologies and best practices. Support digital transformation and innovation initiatives impacting Veterans and their families. The Supervisory IT Specialist directs the tracking and reporting of Platform/Product services process management, improvement efforts and manages a list of consolidated, qualified, dismissed and prioritized platform/product Pipeline. Directs the development of platform/products policy and strategy including short and long-term organizational goals, objectives, and strategic initiatives, as well as business process transformation initiative. Strong leadership skills to negotiate effectively with management officials to accept and implement recommendations where the proposals involve substantial agency-wide resources, require extensive changes in established procedures, or may be in conflict with the desires of the activity. Provides oversight and coordination across OIT on platform/products processes and provides expertise and direction on IT and organizational management concepts, practices, and procedures. Coordinates and conducts presentations and briefings on platform/product services programs and operations to a wide variety of audiences within VA and other government agencies. This position manages, supervises, develops, delivers, and support information technology (IT) systems and services. This position also performs high level administrative functions. This is a Non-Bargaining Unit Position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: Cybersecurity Code 431 - Knowledge Manager: Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content. Cybersecurity Code 411: Technical Support Specialist: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable). For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: Supervisory IT Specialist/PD175140 Travel Required: Occasional travel may be required as needed for this position. Work Schedule: Monday-Friday 8 am-4:30 pm Compressed/Flexible: As determined by the Agency Policy Virtual: This is not a virtual position. Physical Demands: The work is sedentary, but may involve periods of walking, and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. Some employees may carry light items, such as papers, books, or small parts. The work does not require any special physical effort. Working Conditions: The work area is adequately lighted, heated, and ventilated. The environment involves everyday risks or discomforts that require normal safety precautions. Some employees may occasionally be exposed to uncomfortable conditions in such places as research and production facilities.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement. You must meet the Minimum Qualification Requirements, Specialized Experience and Selective Placement Factors to qualify for this series as described below. Minimum Qualifications Requirements EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- Specialized Experience for GS-14: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience is defined as leading ServiceNow platform enablement strategies and operations; overseeing the development, governance, and maintenance of core platform products such as the CMDB, Discovery, and CSDM aligned data structures; and coordinating day to day platform activities across VA organizations. It should also include directing data management initiatives such as data-lake integration and platform security; ensuring compliance with VA privacy and security requirements; and evaluating platform performance metrics to identify strengths, weaknesses, and improvement opportunities in delivering secure, data driven, and reliable services -AND- Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Leading ServiceNow Platform operational functions, including end to end management of the Configuration Management Database (CMDB), enterprise Discovery architecture, Platform multi-instance security, data governance and quality frameworks, and security-aligned data integration across enterprise platforms such as data lakes. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.