Chief Program Oversight Officer (CPOO)
What you'd do
This position is located in the Veterans Benefits Administration, in Education Service (EDU). EDU has departmentwide responsibility administering VA's education programs that provide education and training benefits to eligible Active Duty, National Guard, and Reserve Servicemembers, Veterans, and dependents. EDU assists to cover the cost of furthering education and skills through benefits for tuition, housing, training, and other expenses related to education; EDU also aids Veterans transition.
Major duties
Major Duties: This position serves as a Chief Program Oversight Officer within the Approvals Management and Liaison team within the Program Oversight & Accountability Division and serves in an assigned jurisdiction across the United States and is responsible for providing first or second-level supervision and leadership of teams comprised of grades ranging from GS-09 to GS-12 within an assigned portfolio in support of Education Service's mission. This position reports directly to the Chief of Approvals Management and Oversight team. Other duties include: Responsible for the day-to-day leadership of the program approval, and liaison activities in a multi-state geographical area for educational and training institutions. Serves as a consultant within Education Service on complex issues associated with the effectiveness of the compliance survey program activities for VA educational assistance programs (i.e., the GI Bill). Provides recommendations for strengthening programs and increasing efficiency and quality in both written and verbal formats. Apply leadership, operational and tactical best practices to ensure effective oversight of institutions offering approved educational and training programs. The incumbent resolves sensitive and or complex situations independently as appropriate. Develop appropriate responses to complex and sensitive questions to various forms of stakeholder inquiries pertaining to the assigned portfolio while observing deadlines and keeping supervisors informed of progress until the matters are resolved Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. The incumbent plans and assigns work, sets priorities, advises employees on program goals and objectives, and makes decisions on work problems presented by subordinate employees Prepares performance appraisals and evaluations, interviews prospective employees and selects candidates for positions, prepares recommendations for awards, initiates disciplinary actions when warranted, approves leave and prepares positions descriptions. Administers program oversight and accountability programs that support safeguarding the integrity of the GI Bill to include but not limited to ensuring that educational and training institutions maintain compliance with applicable statute, regulations, policies, and procedures. Coordinates with other Federal agencies that support the delivery of benefits and perform similar oversight or investigative functions. The incumbent serves as a lead Point-of-Contact (POC) for Education Service at School Certifying Official conferences and training events. Partners with key stakeholders to develop policies, procedures and understanding of the effective use of Education benefits. Supports liaison activities with schools and State Approving Agencies, Federal Agencies, and foreign institutions when issues cannot be resolved at a lower level. Work Schedule: 8 a.m. to 4:30 p.m. Monday through Friday Compressed/Flexible: Available Virtual: This is NOT a virtual position. Position Description/PD#: Chief Program Oversight Officer (CPOO) / GS-13 (PD# 38909A) Relocation/Recruitment Incentives: Not authorized Must have a Valid Drivers License: Yes Bargaining Unit: This is NOT a bargaining unit position. Physical Requirements: The work is primarily sedentary, although some physical effort may be required. Frequent requirement to carry laptop and documents, weighing up to 20 pounds, within office space or to a separate geographical location. There may be some walking, bending, and/or operation of an automobile. Work is performed primarily in adequately lit and climate-controlled office areas, conference rooms, and similar environments. Promotion Potential: No. Full promotional potential set at the GS-13.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement. 07/07/2026 TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: To qualify at the GS-13 Grade Level: You must have one year of specialized experience equivalent to the GS-12 level or higher. Specialized experience must document knowledge of GI Bill programs and State Approval Agency portfolios and the execution of supervision under this program. Conducting intrinsic oversight and evaluation of these programs to mitigate programmatic and operational impacts and interpret and analyze data to develop reports expressing program evaluation and providing recommendations to increase the effectiveness and efficiency of the program to achieve the mission of safeguarding the integrity of the GI Bill. Education Substitution: Applicants may not substitute education for the experience at the GS-13 level. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: This position is primarily sedentary with some walking, standing, bending, stooping and carrying of lightweight items (i.e. folders, claims files). This position requires mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/
Before you apply
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