Information Technology Specialist
What you'd do
This position is located at Office of the Chief Information Officer Technical Support Division. This is not a remote position. You will be expected to report in person to your designated duty station office.
Major duties
The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As an IT Specialist, you will: Provides user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoots user account problems and daily user support issues Ensures users' files on workstations and servers are backed up. Recovers files as needed Attends and participates in customer agency meetings at the local level as requested Assists local agencies and managers with selection recommendations for hardware and software to meet mission needs as directed by supervisor
What you need to qualify
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience This experience may be verified using technical and supervisory assessments. Specialized Experience for the GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: -Performing Information Technology (IT) work that involves experience demonstrating developing, delivering, and supporting IT systems and services, AND -Experience providing/suggesting alternative approaches to IT issues, problems and concerns, AND -Experience independently providing various information technology customer services and support. OR You may substitute education for general or specialized experience as follows: You may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher-level graduate education leading to such a degree. Specialized Experience for the GS-9: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: -Applying pertinent techniques to assist with projects led by a Project Manager such as imaging, managing, and deploying customer workstations and peripherals, AND - Performing initial diagnosis for troubleshooting user account problems and provide workstation user network account support, AND -Analyze approaches and leveraging suggestions to assist with Installation, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software. OR You may substitute education for specialized experience as follows: Master's degree or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. Specialized Experience for the GS-7: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: - Completing computer support project assignments that requires experience of IT support, AND - Customer service deployments and techniques pertinent to providing IT customer support. OR You may substitute education for specialized experience as follows: - 1 full year of graduate level education; OR- Superior academic achievement: Superior academic achievement is based on 1) class standing: upper third of graduating class; 2) grade-point average (G.P.A.): 3.0 out of 4.0 overall or 3.5 out of 4.0 in major; or 3) election to membership in a national scholastic honor society. FOR ALL GRADE LEVELS: In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, engineering, or technology management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. 4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. 5.Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. 6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 7.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 8.Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 9.Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-11, you must have been at the GS-09 level for 52 weeks. For the GS-09, you must have been at the GS-07 level for 52 weeks. For the GS-07, you must have been at the GS-05 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
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