Program Analyst
What you'd do
This position serves as a Program Analyst within a division of the Quality and Performance Directorate of Integrated External Networks under the Office of Integrated Veteran Care (IVC) Program Office. As a Program Analyst in an IVC, IEN, Quality and Performance division, the incumbent conducts transformational quality reviews, monitors effectiveness, and efficiency.
Major duties
Takes the lead in organizing and conducting performance improvement efforts based on program performance and process improvement principles, methods, and tools such as Lean government and Six Sigma. Modifies standard Lean and Six Sigma methodologies to fit into the health care environment in general and the organizational change management already underway in IEN, in particular. Demonstrates creativity and flexibility in the integration of innovative program performance improvement methodologies within existing organizational change management efforts. In this capacity, leads performance specific improvement efforts and trains various stakeholders on data systems monitoring and quality improvements. Conducts studies based on data analysis and advanced analytics to optimize quality, safety, effectiveness, and efficiency in automated health care systems. Develops statistical, graphical, and narrative reports and communicates findings from these studies to IVC Executive Leadership, IEN, management, and other stakeholders. Provides consultative support to management, identifying effective process measures and monitors for quality- and performance-improvement opportunities based on a variety of studies, audits, and data analysis. Serves as a subject matter expert working to improve program effectiveness and efficiencies by helping identify the most appropriate measures and monitors to ensure quality outcomes. Work Schedule: Mon- Fri 8am-4:30pm (flexible) Compressed/Flexible: At the discretion of supervisor Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD37560A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/07/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience applying advanced qualitative and quantitative analytical and evaluative methods and techniques to assess, redesign, and improve healthcare, reimbursement, network oversight, and mission-oriented program operations, including development and evaluation of program effectiveness, efficiency, productivity, and performance measures. Experience leading and conducting complex studies, program evaluations, and data analyses involving interrelated operational and healthcare quality issues; identifying trends and system deficiencies; developing performance metrics and monitoring strategies; and providing data-driven recommendations to improve organizational effectiveness and support executive decision-making. Experience utilizing project management, statistical analysis, process improvement, and data visualization tools and methodologies - including Lean, Six Sigma, dashboards, scorecards, and automated reporting systems - to support quality improvement initiatives, systems redesign, workflow optimization, and sustainable performance outcomes. Experience serving as a consultant, advisor, or subject matter expert collaborating with leadership, healthcare providers, contractors, and internal and external stakeholders to communicate analytical findings, influence implementation of recommendations, resolve operational issues, and support strategic planning, quality oversight, and program improvement initiatives For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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