Supervisory Medical Support Assistant
What you'd do
The incumbent serves as a Supervisory Medical Support Assistant under the administrative oversight of the Community Care Service but working in in the Radiology Department at the Robley Rex VA Medical Center.
Major duties
Duties at this level include: The incumbent must assist with imaging clinic access contingency plans by adjusting appointment times, location, or dates when directed by Service leadership. The incumbent is responsible for implementing and enforcing clinic changes, advises supervisor(s) of strategies to manage clinic access, and ensures compliance with appointment management practices per VA scheduling directive guidelines. The incumbent manages CPRS view alerts from a variety of individuals for action involving patient care and ensures subordinate Lead MSAs and AMSAs appropriately manage new orders for clinics in CPRS, BISL, and VISTA (or other applications as implemented) to ensure orders are scheduled timely and within VA guidelines. The incumbent monitors and analyzes Automated Call Distribution (ACD) data to ensure timely phone access for patients and provides feedback and training to staff; identifies developmental and training needs for all staff operating on the ACD system. Work Schedule: 8:00am - 4:30pm, Monday - Friday Telework: Available on an ad-hoc basis Virtual: This is not a virtual position. Functional Statement #: 41258-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Certification. None required. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). GS-8 Grade Determinations: In addition to the basic requirements above, applicants must meet the following experience: Experience. One year of experience equivalent to the GS-7 grade level. Examples of credible experience at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Note: You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Preferred Experience: One year of experience equivalent to the GS-7 level, involving leadership or supervision of Medical Support Assistants (MSAs) or comparable administrative patient support staff in a non-VA inpatient, outpatient, or interdisciplinary medical setting. Experience with Radiology scheduling is also preferred. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-08. The actual grade at which an applicant may be selected for this vacancy is GS-08. Physical Requirements: Work is performed in an office setting and is primarily sedentary. May Require lifting and carrying light loads (e.g. files, records, etc.)
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