Veterans Service Representative (Fiduciary Service Specialist)
What you'd do
You will serve as a Veterans Services Representative (Fiduciary Service Specialist), making factual quasi-legal and subjective determinations in the administration of beneficiary estates. You will protect beneficiary rights, handle routine legal matters, identify legal questions, apply knowledge of benefit programs and entitlement criteria, input data to generate awards, and authorize payments.
Major duties
Specific duties include: Analyzes and makes the final determination of the competency of Veterans and other VA beneficiaries and provides the final notification of the determination. Generates the award for the retroactive payment release, once a fiduciary is established, as well as other award actions needed by the Fiduciary Program. Authorizes, reviews and approves the pending award action for technical accuracy, clarity, and thoroughness. Ensures that estate protection is in place, when appropriate, before releasing large retroactive payments and in other cases where the VA beneficiary's funds may not be adequately protected. Prepares Statements of the Case (SOC) on Fiduciary Program appeals. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11. Work Schedule: Full-Time, Monday - Friday 8:00 am - 4:30 pm. Compressed/Flexible: As determined by the hiring office: Hours to be determined by hiring office. Telework: No -This position is not eligible for telework. Remote/Virtual: This is not a remote/virtual position. Position Description/PD#: Veterans Service Representative (Fiduciary Service Specialist); PD37531A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/09/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current/former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-10 position you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: Specialized Experience: One year of Specialized Experience which is equivalent to the GS-09 level. Specialized experience is defined as experience (1) Applying federal, state, and local laws regarding benefit programs; (2) Conducting interviews to evaluate eligibility for benefits and services; (3) Applying state laws pertaining to conservatorship and estate administration; and/or (4) Knowledge of fiduciary and field examination programs sufficient to protect beneficiary's assets; (as described in the How You Will Be Evaluated section of this announcement). OR Education Substitution: Applicants may also combine education and experience to qualify at the GS-10 level. Only graduate education in excess of two full years can be used to combine with experience. The combination of experience and education must total at least one year. [To compute your combined total, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 45. Add the two percentages. The total percentage must equal at least 100% to qualify. OR Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is sedentary in an office setting. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work. Travel may be required in order to assist with training and/or outreach. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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