EMERGENCY SERVICES DISPATCHER
What you'd do
The United States Capitol Police (USCP) safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure and open environment.
Major duties
This position is located in the United States Capitol Police (USCP), Office of the Assistant Chief of Police for Uniformed Operations, Command and Coordination Bureau, Command Division, Communications Section. The Communications Section provides operational support to all the USCP campus and the Congressional community through a Computer-Aided Dispatch (CAD) radio system, answering 911 emergency calls from staff members, and monitoring the Close Circuit Television (CCTV) system. The incumbent of this position is the first line of defense for USCP field officers, USCP personnel, and requests for emergency services. Is also responsible for monitoring USCP security alarms, access control, and video security systems within the Capitol Complex. More specifically, major duties include, but are not limited to the following: --Utilizes a multi-channel radio and generated system to monitor alarms and cameras. --Evaluates and prioritizes incoming telephone calls received on multiple phone lines. Determines phone call urgency and the need for dispatching police, fire, towing, and medical responses using the CAD system, telephones, multi-channel radios, telecommunication devices for the deaf, numerous law enforcement and agency databases, and automated map systems. --Communicates with Department employees, other law enforcement and criminal justice agencies, emergency service providers, the Congressional community, and the general public to obtain and disseminate information. --Inputs, updates, requests, transmits, and queries information from various sources to maintain accurate records or to access databases for information, warrant checks, intelligence, and/or driver's license and vehicle registration checks. --Monitors all alarms, access control, and video security systems in the USCP Communication Center. Operates and monitors intrusion detection, access control, Members' duress, digital video, associated CCTV and assessment systems, and related security equipment to provide area and visitor surveillance assessments. --Maintains security watch and safeguards covered areas by viewing and operating the CCTV. Monitors CRT/graphic screens to examine and respond to control alarms.
What you need to qualify
In order to qualify, you must meet the education and/or experience requirements described below. The incumbent of this position must have at least one (1) year of specialized experience at or equivalent to the CP-04 (GS-06) grade level. Examples of qualifying specialized experience include: (1) Knowledge of operating procedures pertaining to security, dispatching, alarm monitoring, telecommunications, and computer databases to isolate and solve a wide range of recurring problems that affects prompt and accurate delivery of messages. (2) Skill in collecting and evaluating information, identifying critical facts, and recommending the appropriate course of action in a timely manner. (3) Knowledge of analytical and evaluation methods to interpret and organize data associated with security screening and dispatching activities. (4) Skill in navigating and utilizing multiple law enforcement specialized software platforms in accordance with authorized access and security protocols. All eligibility requirements must be met by the closing date of the vacancy announcement. (Information on Qualification & Education is located at the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/)
Before you apply
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