Supervisory Prosthetic Representative- NTE 12 Months
What you'd do
The Primary Purpose of the Position is: The Supervisory Prosthetic Representative serves as a key operational and clinical administrative leader that provides oversight, direction, and advanced subject-matter expertise for a multidisciplinary program responsible for the delivery of prosthetic, orthotic, sensory aids, and rehabilitation technologies. This position is a Full-time position that will be on a Not-to-Exceed (NTE) basis of 12 months.
Major duties
VA Careers - Prosthetics: https://youtube.com/embed/3NUvF5jjErQ This work requires the application and interpretation of laws concerning benefits available to disabled Veterans and of the regulations, procedures and practices based thereon and, in addition, a specialized knowledge of the medical and psychological problems directly related to the use of prosthetic devices; and a specialized knowledge and understanding of the fabrication and satisfactory fitting of prosthetic devices. The administrative aspects of the work require an understanding of statistics, budgeting, contracting, procurement, human resources, supervision, the National Prosthetic Patient Database (NPPD), inventory management and a knowledge of the Prosthetic national software package. A Supervisory Prosthetic Representative must have analytical ability, social awareness, tact and diplomacy, and good communication skills. He/ she must possess knowledge of established management principles, concepts and methodology to identify, analyze and resolve managerial and administrative issues or problems of a procedural or factual nature. The Representative must be able to anticipate the need for action. They must also possess the ability to deal effectively with individuals and groups and to adjust to difficult or stressful situations. Duties include but are not limited to: Planning, developing, and directing a Prosthetic and Sensory Aids Program at the Bonham facility and various CBOCs; Serving as an advisor to clinicians with regard to selection, prescription, and acquisition of prosthetic devices involving furnishing information concerning such matters as new developments in the field of prosthetics and sources of supply for such devices; Interpreting prescriptions of clinicians in order to make certain that proper prosthetic devices are selected for, or by, the patients; Authorizing the purchase, fabrication or repair of prosthetic devices; Maintaining continuous liaison with manufacturers and dealers of prosthetic supplies, inspecting their facilities and participating in the award of prosthetic appliance contracts; Participating in investigative / research project studies by selecting patients as pilot wearers of newly developed prosthetic items, evaluating the usefulness of such items and compiling of data; and Giving technical and administrative advice and assistance on prosthetic problems to other facilities. Managing the daily operations of the Prosthetic Service and supervising the administrative staff within that Service. Listed below are some of the tasks for the Supervisory Prosthetic Representative, GS-12 in the capacity of a Supervisory Prosthetic Representative: Develops local organizational policies and procedures consistent with national policies and procedures. Develops Statements of Work for service contracts. Establishes long and short-term program goals. Responds to a variety of correspondence i.e. contractors, Home Oxygen program issues, congressional, etc. Serves as Chairperson in local facility committees, workgroups, and teams. Participates in various clinics representing Prosthetics (Amputation Care Clinic, etc.). Assesses and provides technical guidance concerning equipment and benefits to beneficiaries and other health care workers. Adjusts work load and develops performance measures. Implements new local and national guidelines. Develops tools that allow monitoring of quality assurance programs. Analyzes, reviews and evaluates the results of various monitors and databases. Informs Veterans and families on different appliances services available. Plans, develops and prepares budget estimates. Analyzes costs to develop cost containment initiatives. Coordinates specialty programs which include clothing allowance, Home Oxygen, Automobile Adaptive Equipment, Home Improvement Structural Alterations (HISA). Determines eligibility and reviews medical and administrative files of Veterans. Interviews Veterans and inspects prosthetic equipment / appliances. Authorizes benefit payments and reimbursements. Conducts home and vendor visits. Inspects and recommends approval of contractor prosthetic shops. Work Schedule: Monday - Friday 08:00am to 4:30pm. This position is a Full-time position that will be on a Not-to-Exceed (NTE) basis of 12 months. Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: 55922-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English. See Chapter 2, section D, paragraph 5a, this part. Experience and Education. Individual must meet at least one of the requirements below. (1) Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; OR (2) Education. A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree; OR (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-12 Prosthetic Representative (Supervisor): Experience. At least one year of experience equivalent to the GS-11 grade level. Experience include but not limited to: 1. Ability to work independently to set priorities; delegate tasks; meet multiple deadlines; analyze organizational problems; and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity. 2. Ability to work with a team, to provide technical guidance, plan, organize, and coordinate activities to effectively complete job duties of assignment, such as distributing workload; and monitoring the accuracy, status and progress of work. 3. Ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. 4. Ability to assist in staff development, outcome management, and strategic planning. 5. Ability to act as liaison between staff to resolve informal employee complaints and concerns. 6. Knowledge of rehabilitative treatment goals and strategies that are unique to patients in specialized programs and knowledge of those specific program requirements. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: 1. Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers. 2. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions. 3. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics. 4. Skill in coordinating work flow and work assignments. 5. Ability to counsel patients and work effectively with a clinical team to resolve conflict. Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and must be performed by the incumbent at least 25% of the time. The supervisor is responsible for the supervision, administrative management, and direction of assigned PSAS staff. The supervisor is delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit. Program areas of responsibility include, but are not limited to, procurement; PSAS clinical services, customer service/reception, inventory management associated with medical, rehabilitative, and durable medical equipment devices, home durable medical equipment deliver/set-up/installation. visual or hearing devices, assistive technology, orthotics/prosthetics, PSAS contract development, management and oversight of contract programs, such as home oxygen, durable medical equipment, orthotics/prosthetics, and eyeglasses, and benefit programs, such as home and structural alterations, automobile adaptive equipment, clothing allowance. They serve as contract officer representative for PSAS contracts and chair facility committees and administer benefit programs. The Supervisor provides education and training to Veterans, caregivers, VA clinical teams and PSAS staff. The Supervisor assures compliance with accrediting agency and regulatory requirements; establishes and monitors performance and quality metrics; reviews and modifies work processes to achieve optimal efficiency and effectiveness; ensures customer satisfaction; and takes corrective actions as needed. He/ She develops policies and procedures; manages document control; develops performance standards, position descriptions and functional statements; and is responsible for professional and administrative management of an assigned area to include budget execution. Approves and disapproves employee leave requests; monitors time and attendance; and ensures that all requests for hiring, promotions, awards and disciplinary actions are justified and carried outaccording to appropriate VA Human Resources policies and procedures. The supervisor maintains interdepartmental relations with other services to accomplish medical center goals. Preferred Experience: Procurement Experience Communication Experience Computer Literacy Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-12. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.
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