Communications Specialist
What you'd do
This position is located in the Connected Care service at the Los Angeles VA Medical Center. Incumbent operates as the MyHealthe Vet Program Change Agent Coordinator. Serves as liaison and administrator to VISN and National MHV Teams.
Major duties
Duties include but are not limited to: Establishes and manages communication plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management. Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness. Establishes, develops, and implements local MHV-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and reports status/progress to medical center management. Uses creative writing, and direct communication with all levels of personnel internal and external to VAMC/HCS. Delivers presentations to all levels of the VAMC/HCS, service organizations, and Veterans, family members and caregivers. Analyzes functional, clinical, and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors. Leads cross-functional teams to provide program metrics, quality improvement, operational planning, and strategic planning. Identifies problems and applying analytical techniques for the purpose of resolving issues. Utilizes interpersonal communication skills to deal with Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors and high-level management and negotiating. Work Schedule: Monday-Friday, 7:00AM - 3:30PM Compressed/Flexible: At Management's Discretion Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD055960 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Establish and manage training plans and design and perform needs assessments. Establish, develop and implements goals, strategies to meet goals. Represent organization in public forums. Delivers presentations to customers and management, identifies problems and applies analytical techniques for the purpose of resolving issues. Communicates with customers using high level management and negotiating. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as listed above. You will be rated on the following Competencies for this position: Attention to Detail Customer Service Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require some periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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