Lead Medical Support Assistant
What you'd do
The employee serves as a Lead Medical Support Assistant (Lead MSA) under the Department of Rehabilitation Service at the San Francisco Veterans Affairs Medical Center. The Lead MSA provides administrative support and serves as a coordinator for all services and sections under Rehabilitation Services which includes Audiology & Speech-Language Pathology, Physical and Medicine Rehab, Blind Rehab, and Prosthetic & Sensory Aids.
Major duties
The primary function of the Lead MSA is to ensure smooth operation of all aspects related to the clinical administrative operations on all sections of the Rehabilitation Service. The Lead MSA will perform a wide variety of administrative tasks associated with maintaining and supporting the work performed within Rehabilitation Service. Lead MSA will monitor productivity, work assignments, provide input on performance, resolves daily workplace issues, and oversee and implement processes that support efficient and effective workflow, and effectively support the needs of the clinic. Assignments at this level include, but are not limited to: Assure coverage of facilitate weekly or bi-weekly MSA meetings and act as a mentor/educator and may lead training sessions as necessary for improved employee performance within their assigned section or to cover MSA duties from a different section. Conduct ongoing reviews to ensure quality of work. Ensure accurate and timely scheduling of appointments. Provide guidance to Advanced MSAs and MSA contractors to include changes in policies and procedures. Distribute and balance workload. Create and maintain Advanced MSAs and MSA contractors schedules. Advise on employee training modules, orienting and providing on-the-job training for new and current Advanced MSAs and MSA contractors. Ensure all training requirements are met; organizing the work structure. Act as liaison between Advanced MSAs, MSA contractors, and other SFVAHCS staff in order to resolve day to day conflicts. Provide coverage, support and back up for the Rehabilitation Service MSAs. In addition, the Lead MSA will have working knowledge of the Program Support Assistant and Program Specialists duties and responsibilities and serve as back-up. Other duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm or as determined by supervisor. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 10277F . Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS):Not authorized.
What you need to qualify
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Lead Medical Support Assistant, GS-7 Experience. One year of experience equivalent to the GS-6 grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Preferred Experience: Must have knowledge of scheduling SOPs and processes in all sections of Rehabilitation Services (Audiology & Speech Pathology, Blind Rehabilitation, Physical Therapy & Occupational Therapy, and Prosthetics and Sensory Aids) and have the ability to provide coverage and support. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
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