Program Support Assistant
What you'd do
This Program Support Assistant (PSA) position is considered the "face of nursing". These individuals greet guests, answer phones, and provide a range of clerical and administrative duties for the Nursing Office Administration Team. The incumbent serves as the lead for the Nursing Office, responsible for coordinating and overseeing the processing of timecards, managing supplies, and handling work orders
Major duties
Duties include, but are not limited to: Oversee the receipt, review and determination of appropriate action for all incoming and/or outgoing official mail. Perform timekeeping duties for the unit Receive and direct all visitors and/or telephone calls appropriately Act as liaison to other staff within the organization to provide accurate advice on procedures, reports, requirements, and/or other matters necessary to implement new policies, directives, and instructions Independently resolve questions and complaints from internal and/or external customers Format all correspondences, to include policy and VAMC memorandums Independently determine the attendees/representatives based on topics while scheduling meetings or conferences Generate meeting minutes for various executive level meetings, and distribute appropriately .Ability to lead or supervise Provide oversight, guidance, and training to timekeepers as needed Maintain multiple calendars i.e. scheduling appointments, meetings, interviews, and conferences Office Administration and Clerical Duties - 50% Automation - 25% Leader Duties - 25% Work Schedule: Monday-Friday, 8:00am-4:30pm/7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD14413O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-7 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-6, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Receiving and directing visitors and/or telephone calls appropriately, resolving questions and complaints from internal and/or external customers, scheduling appointments, meetings, interviews, and conferences, and the ability to lead or supervise. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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