Lead Medical Support Assistant
What you'd do
The incumbent serves as Lead Medical Support Assistant (MSA), in the Care in the Community (CITC) Service at Beckley VA Medical Center. They have the responsibility for assisting in planning and coordinating daily Care in the Community (CITC).
Major duties
Total Rewards of a Allied Health Professional The CITC team is responsible for Care in the Community program appointment management, creating and maintaining authorizations for Community Care., and processing vouchers for: Authorized claims, state Veteran's home, community nursing home, home health care (skilled and non-skilled), dental treatment, non-VA Pharmacy, and facility Community Care referrals. The Lead MSA will assist in planning and, coordinating daily workloads. Major Duties include, but are not limited to: Plans and carries out projects to improve the efficiency and productivity of the CITC unit. Identifies analyses and makes recommendations to resolve conventional problems and situations. Provides technical direction to all staff to ensure they have adequate knowledge to complete all tasks. Manages the distribution and balance of workload among staff in accordance with established workflow processes. Monitors the status and progress of work and adjusts in accordance with established priorities. Ensures timely accomplishment of assigned workloads and ensures each employee has enough work. Responsible for activities related to entering and maintaining vendor, vendor inquiry, resolving invoice issues, inquiring on the status of invoices and payments, and generating selected reports. Assists with on-the-job training for new employees, as well as ongoing training for current employees. Monitors work for accuracy, completeness, and conformity with current directives. Coordinates timely care for the Veteran based on the priority indicated on the consult. Contacts CITC provider to schedule appointment; obtains necessary documentation needed for the CITC provider; coordinates with other service lines to obtain necessary information for CITC provider. Schedules appointments for veteran; follow-up after appointments to ensure attendance, and check-up for additional procedures; manages appointments in CTM (no shows, cancellations, rescheduled appointments); informs providers in any change to patient's CITC medical appointment. All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service. Work Schedule: Full-Time, Monday-Friday 8:00am-4:30pm Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc telework may be approved as determined by Agency policy. Virtual: This is not a virtual position. Functional Statement #: 517-260346-F Permanent Change of Station (PCS): Not authorized.
What you need to qualify
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determination: Experience: One year of creditable experience equivalent to the next lower grade. Examples of specialized experience include but are not limited to: provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery mode, work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources, recommends changes to existing clinic procedures based on current administrative guidelines, expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model, coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments necessary. AND Knowledge, Skills and Abilities GS-07: In addition to the required experience, the candidate must demonstrate all of the following Knowledge, Skills and, Abilities (KSAs) on their Resume: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Grandfathering Provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is the GS-07. Physical Requirements: VA Directive and Handbook 5019 Work is partially sedentary, with frequent walking, standing, bending. carrying of light items such as papers and books, or small parts. Some slight physical effort may be required. Incumbent may be susceptible to eyestrain from working long hours on the computer. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
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