Home Based Primary Care (HBPC)-Supervisory Medical Support Assistant
What you'd do
This position is located within the Department of Veteran Affairs (VA), Mid-Atlantic Health Care Network (VISN 6), at the Wilmington VA Medical Center in the Home Based Primary Care (HBPC) Program.
Major duties
The GS-8 Supervisory MSA plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility for supervising at least one subordinate team leader. Assignments at this level include, but are not limited to: Assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on personnel vacancy selections; evaluating employee performance and conduct, and taking progressive disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing daily MSAs' scheduling activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent(s) at least 25% of the time. Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. HAS, RCI, HBPC, CITC,PACT, Specialty Medicine, Behavioral Health, C&P, UCC/ED, Surgery/OR, and Clinical Contact Call Center) and performs all related duties associated with customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. Provides direct administrative and technical support to the Section Chiefs and support the management information components of all health eligibility related programs. This includes but not limited to entering data and information when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety. Incumbent is responsible for insuring that the work assignments of the section are carried out by performing a range of duties and functions related to appointment scheduling and consult management. Must be able to lead a diverse group of employees and is considered an expert in the functions and capabilities of a GS-7 Lead MSA. Incumbent will be expected to communicate professionally and effectively with all levels of staff within the Medical Center. Incumbent is expected to exhibit the VA Core Values of ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) when interacting with clinical and administrative staff, leadership, Veterans, family members, etc., at all times. The incumbent must demonstrate technical competency and expertise in the use of computer systems and software relevant to the business needs such as multiple platforms of Vista, CPRS and MyHealtheVet/Secure Messaging systems. The incumbent will oversee all outpatient administrative functions and therefore must have thorough knowledge of policies and directives governing appointment access, outpatient scheduling and clinic management. The incumbent must be knowledgeable of VA medical care, priorities for care, release of information (ROI), Health Information Portability and Accountability Act (HIPAA), and Non-VA /Community Care programs. Incumbent will be a leave approving official for the employees within their designated supervisory section. Total Rewards of a Allied Health Professional Work Schedule: Monday-Friday 8am-4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc at Supervisor's discretion Virtual: This is not a virtual position. Functional Statement #: 0000 Permanent Change of Station (PCS): Not Authorized
What you need to qualify
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience: None. Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration: None. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Supervisory Medical Support Assistant, GS-08 Grade Determinations: Experience: One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Preferred Experience: Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-08. Physical Requirements: Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items.
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