Program Manager (Director)
What you'd do
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Enterprise Services, Administrative Services Division, located in Washington, DC.
Major duties
The primary purpose of this position is to direct enterprise-wide communications, establish knowledge management frameworks, provide logistics leadership, and ensure continuity of operations, organizational readiness and emergency management. You will provide expert counsel to senior leadership, oversee resource lifecycle management, and direct readiness planning to support CBP's mission. This position starts at a salary of $169,279.00 (GS-15, Step 1) to $197,200.00 (GS-15, Step 10). Major duties include: Directing the design, implementation, and improvement of enterprise-wide communication strategies and knowledge management frameworks to advance agency goals and inform senior leadership. Overseeing the development and management of logistics and asset management programs, including lifecycle management of government-owned and leased property and integration of supply, inventory, and quality assurance functions. Leading the development, execution, and oversight of organizational readiness and emergency management programs, including Continuity of Operations (COOP), Hiatus oversight, and emergency preparedness planning for CBP. Providing direct technical and administrative supervision to subordinate staff and managers, establishing performance standards, mentoring personnel, and resolving complex employee relations issues. Identifying and implementing innovative methods, procedures, and technologies to enhance productivity, efficiency, and effectiveness across all assigned program areas, and advising senior leadership on critical issues.
What you need to qualify
Specialized Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Facilitating cross-functional communication initiatives or knowledge-sharing activities to improve organizational effectiveness and support agency priorities. Administering logistics and asset management operations, including acquisition, maintenance, and disposal of property, to ensure compliance and operational efficiency. Coordinating emergency management or continuity planning efforts, including developing and conducting exercises, drills, or training to enhance organizational preparedness. Supervising teams or projects engaged in mission support functions, including evaluating performance, resolving conflicts, and fostering professional development. Integrating new technologies, business practices, or process improvements into existing programs to optimize resources and advance strategic objectives. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/14/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.