Program Specialist (Nursing Operations)
What you'd do
The Durham VA Medical Center is seeking (1) highly skilled/experienced Program Specialist to serve within Nursing Operations.
Major duties
The Duties and Responsibilities include but are not limited to the following: Responsibility for development, organization, management and application of information systems for the clinical and administrative activities of Surgical Service. Clearly understand the array of informational and data systems available through local and national sources which include; Vista mainframe system with its files and programs, File Man, Decision-Support System (DSS), Clinical Patient Record System (CPRS), Patient Treatment File (PTF), VISN Support Services Center (VSSC), Ambulatory Care Record Program (ACRP Ad Hock Report) including the encounter forms, CPT Coding Systems, ICD-9 Coding System, ICD-10, Medicare Pricing Structure, Clinical Practice Guidelines. Utilize the clinical, demographic and administrative information systems to develop patient demographics, stratified provider productivity models, hospital or inpatient statistical data analyses, outpatient operational data-bases, cost-based practice and programmatic information, individual provider practice patterns and section specific patterns, clinical operational models, and comparative models with private sector as well as national VA models of risk assessment. Develop and implement a management information system (MIS) specific to the clinical information needs of Surgical Service to include the outpatient clinic areas, inpatient areas, and the operating room. Maintain and also re-engineer the system to meet the changing needs for relevant information. Understand the clinical programs, clinical practice models, medical center and VA operational systems, and resource utilization and/or cost accounting systems in order to create information streams incorporating aggregate cost analysis against current operational models or options. Manage all workload capture systems assuring all visits, procedures, consultations and other forms of workload are completed in the appropriate timeframes to include encounter forms, consultations, visits, and Ambulatory Care Data Capture systems. Develop workload descriptive assessments with trend data or forecasting information to analyze workload and resource levels to meet current and the future demand. Aggregate data sets using appropriate statistical analyses of current clinical operations and clinical practice patterns. Expected to aggregate and analyze provider-specific clinical practice information to assess such activities as clinic utilization, case-mix analysis, patient referral patterns, consultation utilization patterns, and productivity models based on case mix complexities and IPEC data. Develop and analyze operation room utilization by the Service and each section which includes but is not limited to First Case Delays, Lag Time, Block Time Utilization, Cancellations, Staffing, Tracking any trends. Integrate individual provider data into meaningful group or sub-set information analyses such as, but not limited to, hospital admissions patterns, length of stay, bed days of care Surgical Intensive Care Unit case-mix review, Operating Room Utilization, and Clinic Profiles. Skill in applying analytical and evaluative techniques to the identification, consideration, and resolution f issues or problems of a procedural or factual nature in order to assist managers in understanding a complex care system and creating the basis for data-driven decision-making to improve the efficiency of the Surgical Service processes and procedures. Ability to apply qualitative and quantitative analytical techniques such as work measurement, productivity charting, and flowcharting of work process n order to compile reports to be used in understanding clinical practice systems and applications. Understanding and knowledge of the data streams and file systems of Vista and understand their operation and organization within the system in order to access and tap important data and information bases. Must be knowledgeable in all he major current and future information based streams used within the VA as practice-models, productivity models, patient demographic systems, and workload reports for instructing staff in all aspects of software used. Performs other duties as assigned. Work Schedule: Monday-Friday 8:00am - 4:30pm Travel Requirements: No Telework: This position is not telework eligible. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Nursing Operations)/PD068630
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to. Project Activation, Workload Analysis and Evaluation, Space Management, Facility Planning, Consultative Data Analysis, and Training and Program Administration. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Adequate vision to use a computer, read printed material and charts as required. Must be able to hear normal voices and able to speak to an audience effectively. The incumbent will be subject to stressful situations due to short timeframes for completion of assignments and potential conflicts.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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