Program Manager (Operations Chief)
What you'd do
How MDEO Accomplishes Our Mission: Administer and oversee multi billion dollar international federal contracts; Develop DBQs and examination procedures; Audit vendor performance; Provide error trend feedback; Monitor examination data and create training. Additionally, MDEO serves as VBA's primary POC for C&P exams.
Major duties
Specific duties include: Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Plans and assigns work, sets priorities, advises employees on program goals and objectives, and makes decisions on work problems presented by subordinate employees. Assuring timely accomplishment of the assigned tasks by keeping in touch with the progress of work and adjusting in accordance with established priorities. Checking on work in progress and reviewing completed work to see that supervisor instructions on work sequences, procedures, methods and deadlines have been met. Evaluating program performance metrics, whether internally or externally produced, and briefs leadership on the implications of status, trends, and risk insights gained through the incumbent's analysis. Responsible for leading the operations team who monitors and evaluates performance of MDEO contract exam providers to ensure compliance with the Performance Work Statement. Serving as a key advisor to the Assistant Director and/or Deputy Executive Director on program policies, procedures, and contract effectiveness. Collaborating with VA/VBA contracting office(s), Veterans Health Administration, Office of Field Operations, and District Offices. Responsible for oversight of drafting procedures, directives, and guidelines, as necessary; develop and coordinate efforts between all employees and management to build consensus on the establishment of appropriate procedures; responsible for shepherding proposed procedures through the appropriate process and the final dissemination and implementation of newly devised procedures. Regularly advising senior management officials on complex, sensitive, controversial and highly sensitive issues which may impact or shape the future direction of MDE program. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Manager (Operations Chief); PD 389790 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/20/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: To qualify for this position, applicants must have one year of specialized experience equivalent to at least the GS-13 grade level in the Federal service. Specialized experience: The applicant must document knowledge of program management pertaining to planning, development and execution of worldwide programs and be able to prepare various documents including program justifications. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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