Medical Support Assistant (Inpatient)
What you'd do
This position serves as the Medical Support Assistant for the Inpatient Unit located at the Blackfeet Service Unit, Indian Health Service, Browning, MT. This incumbent reports to the Supervisory Clinical Nurse (Inpatient). A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Major duties
Schedules and coordinates patient appointments, follow-ups, and referrals across multiple clinics, specialties, and providers to ensure timely access to care. Interviews patients and/or representatives to obtain, verify, and update demographic, insurance, and eligibility information in accordance with IHS and federal requirements. Prepares, organizes, and files medical records, both electronic and paper-based, to support continuity of care and accessibility for providers. Processes consults, orders, referrals, and authorizations in the electronic health record (EHR) and associated systems to support clinical care and continuity of services. Identifies urgent or emergent situations and promptly notifies clinical staff to ensure appropriate and timely patient care. Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)
What you need to qualify
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-5: 4 years of education above high school OR; 1 year of specialized experience equivalent to GS-4: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: - Providing customer service by assisting patients, clients, or staff in person or by telephone (e.g., answering questions, directing patients, responding to routine inquiries)- Collecting, reviewing, or entering basic information into electronic systems (e.g., demographic data, appointment information, or service requests)- Maintaining files, records, or logs in accordance with established procedures OR; Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below GS-6: 1 year of specialized experience equivalent to at least GS-5. Examples of specialized experience for this grade level are identified by specialty below. Determines the eligibility of patient seeking healthcare; assisting patient in competing new or updated forms; obtaining and verifying health records; assisting with making appointments for patients with all providers. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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