Beneficiary Feedback Support
What you'd do
Make an impact while you learn. The Semester of Service Program offers students a volunteer project-based opportunity to support real Federal missions, gaining hands-on experience and valuable career-ready skills. The government-wide "Semester of Service" Student Volunteer Program enables Federal agencies to engage students in unpaid, project-based assignments of limited duration aligning with each agency's strategic priorities.
Major duties
Work Schedule and Flexibilities: One academic term (approx. 12-14 weeks) Hybrid (In office + telework) Number of Positions: 6 Preferred Term(s): Fall 2026 This project engages students in meaningful, non-governmental support activities that enhance beneficiary experience through data gathering, analysis, and communication improvements. It strengthens real-world skills in research, communication, data interpretation, and customer-experience design. Students will support customer-experience initiatives by: Assisting with survey preparation, deployment, and analysis Compiling and categorizing beneficiary feedback Supporting development of call scripts, FAQs, and resource materials Logging and analyzing trends from beneficiary inquiries Assisting with outreach campaign preparation (non-decision-making roles) Student Learning Objectives: Develop skills in data analysis, survey methods, customer experience practices Gain experience in communications writing and resource development Practice professional reporting, project management, and outreach planning Deliverables Summary report of customer experience survey findings Categorized beneficiary feedback dataset (non-PII) Draft call scripts, FAQs, and resource materials for staff review Inquiry-trend dashboard or summary brief Outreach campaign support materials (templates, draft messages, timelines) The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 3085, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives.
What you need to qualify
Applicants will be considered based on their knowledge, skills or abilities related to project needs.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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