Program Analyst
What you'd do
This position serves as a Program Analyst administering correspondence and operations issues, reviewing inquiries received by various communications/media (e.g., letter, telephone) to determine the proper disposition of inquiries and reviewing, evaluating, and solving related problems and conducting analyses of issues related to program segment healthcare administrative functions.
Major duties
Uses data systems to structure, review, and present accurate, relevant information to management for use in decision-making processes. Performs ongoing data validation, applying qualitative techniques (i.e. in-depth interviews, direct observations, and focus groups) to analyze and measure the reliability and variability of clinical, administrative, and operational/technical data. Conducts ongoing reviews of resource/cost, clinical, and workload data to ensure information is accurate and usable for management decision-making purposes. Researches, adapts, and applies a wide range of qualitative and/or quantitative methods to evaluate, analyze, and improve program segment operational effectiveness, efficiency, and work products. Applies problem-solving techniques, work methods, practices, and procedures to identify parameters of viable solutions to problems encountered. Identifies, schedules, and completes ad hoc studies and analyses of program segment operational activities that may present problems for or be of interest to management. Provides findings and/or responses in writing using approved/required Program Office and/or employing organization formats. Develops responses to information requests/correspondence from military services, Congress, other Agency organizations, and other governmental and non-governmental organizations regarding reimbursement and policy issues. Provides detailed information by developing and presenting oral and/or written reports to share information with management decision-makers and makes specific recommendations to improve/enhance efficiency in operations, services, and/or cost effectiveness of initiatives reviewed. Provides requested information to management and other staff on a variety of unique cost and workload issues and provides coordination/support as needed. Monitors/tracks assignments to ensure timely, accurate responses and accountability, making ongoing adjustments in accordance with established, assigned priorities and standards. Attends and represents the employing organization at meetings (e.g., briefings related to fee programs, hearings, public forums, etc.) regarding justification and approval of specific procedures related to program segment operations. Work Schedule: Monday - Friday, Schedule set based on business needs. Compressed: No. Telework: This position may be authorized for telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Analyst/PD05100A Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: Do you have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization? To meet the minimum qualifications for this position, you must meet 3/5 of the following examples of specialized experience. Examples of specialized experience would typically include, but are not limited to: Using quantitative investigative techniques to analyze the effectiveness and efficiency of data systems and clinical programs. Writing and editing official, executive-level correspondence, with responsibility for content preparation, style, tone, and comprehension level. Establishing and maintaining effective working relationships with individuals of opposing viewpoints, effectively communicating positions while preserving professional rapport. Assimilating complex and fragmented information through analytical review to identify relevant facts and support sound decision-making. Reviewing of resource/cost, clinical, and workload data to ensure information is accurate and usable for management decision-making purposes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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