Administrative Officer
What you'd do
The Administrative Officer (AO) performs and manages the full range of administrative and operational duties required to support assigned clinical services. The AO provides leadership and expertise in human resources coordination, program analysis, clinic management, financial oversight, procurement and contracting, patient experience and patient safety administration, strategic planning, and administrative readiness. The AO reports to Deputy Chief of Staff, Supervisory Health System Specialist.
Major duties
Major duties and responsibilities include but are not limited to the following: Exercise full responsibility for administrative operations across assigned clinical services. Coordinate all human resources actions, preparing and submitting personnel actions, validating staffing requirements, overseeing onboarding processes, ensuring timely credentialing and PIV issuance, and maintaining all required training and regulatory compliance records. Maintain all service-level administrative systems including distribution groups, document control repositories, SFFX-managed folders, administrative directories, and controlled correspondence workflows. Provide direct operational oversight for the full suite of clinic performance metrics, including return-to-clinic performance, encounter completion timeliness, clinical access indicators, incomplete note resolution, consult management performance, and scheduling grid accuracy. Performs administrative functions required for market pay reviews, and pay for performance. Gathers required workload documentation, validates performance data, prepares written summaries, and assembles complete packages consistent with national guidance and local requirements. Manages the full budget and financial operations of assigned clinical services. Develops, executes, analyzes, and justifies service budgets, ensuring alignment with organizational goals, workload trends, and resource requirements. Performs all procurement and contracting duties required for assigned clinical services. Prepares complete procurement packages, conducts market research, drafts detailed statements of work, prepares cost estimates, and ensures all acquisition documentation meets federal procurement standards. Leads strategic planning efforts across assigned clinical services. Conducts detailed analyses of workload trends, staffing patterns, clinic capacity, access indicators, consult demands, scheduling structures, and provider productivity. Performs other related duties as assigned and as needed by the Service. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD593-03448-O and PD593-03447-O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/14/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position, you must have served 52 weeks at the GS-09. For a GS-12 position, you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience for GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of VHA clinical metrics. Qualitative and/or quantitative methods for development and manage administrative programs. Skills to assess and improve program effectiveness. Improve complex management process and systems and make recommendations. Knowledge of the range of administrative laws, policies, regulations, and precedents applicable. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have three years of progressively higher-level graduate education leading to a Ph.D. Degree or Ph.D. equivalent doctoral degree. OR, Combination: Possess equivalent combination of successfully completed doctoral degree and specialized experience to meet total experience requirements. NOTE: If using education combined with specialized experience to qualify, a copy of your transcripts is required. Specialized Experience for GS-12: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of VHA clinical metrics. Maintains effective measures of staff competency and performance improvement in accordance with the Health Care System's established performance improvement program. Ensures compliance with all applicable accrediting organizational standards. Develops procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. [Experience must be demonstrated in the resume to be creditable]). Qualitative and/or quantitative methods for development and managing administrative programs. Skills to assess and improve program effectiveness. Improve complex management process and systems and make recommendations. Knowledge of the range of administrative laws, policies, regulations, and precedents applicable. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.