Medical Administrative Assistant-Mental Health
What you'd do
The Medical Administrative Assistant (GS-7) serves as a key member of the Mental Health Service Line (Telemental Health Program), scheduling and coordinating complex appointments, consults, and clinic operations to ensure the timely, efficient and Veteran-centered access and delivery of virtual mental health services to Veterans.
Major duties
Duties include but are not limited to: Schedule, cancel, reschedule, and coordinate in-person and virtual mental health appointments using VA scheduling systems (Vista/CPRS/ISS/CTM) and established scheduling directives. Manage active and pending consults, recalls/return-to-clinic requests, electronic waiting lists, open encounters, VeText communications, and other workload-management tools to support timely access to care. Communicate with Veterans, family members, providers, and interdisciplinary team members to coordinate care, resolve scheduling issues, and provide information consistent with privacy and customer service standards. Verify and update patient demographic, eligibility, insurance, and contact information; collect and process insurance information in support of revenue capture activities. Support clinic access contingency plans by adjusting appointment dates, times, locations, or provider assignments when staffing or coverage changes occur. Receive and route telephone calls, secure messages, records, and other communications; ensure appropriate documentation and scanning into the electronic health record. Provide guidance and training to other Medical Support Assistants on scheduling procedures, insurance capture processes, scanning workflows, and related administrative functions, as assigned. Participate in team huddles, staff meetings and quality improvement activities; identify operational issues and recommend solutions to improve clinic efficiency and patient access. Maintain confidentiality of sensitive patient information and comply with VA, VHA, HIPAA, FOIA, information security, safety, and other applicable policies and regulations. Work Schedule: Monday - Friday, 0800am -4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Assistant-Mental Health/PD07873A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or educationas described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the knowledge, skills, and abilities (KSA's) necessary to perform the duties of the position to be filled. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one full year of graduate level education or Superior academic achievement masters or equivalent graduate degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: See VA Handbook 5019 for physical requirements. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.