SUPERVISORY PROGRAM ANALYST
What you'd do
You will serve as a SUPERVISORY PROGRAM ANALYST in the Business Management Division (BMD) Marine Corps Logistics Command of MARINE CORPS LOGISTICS COMMAND.
Major duties
You will diagnose and resolve unique, unusual, difficult, and complex problems in response to customer reported incidents, providing advice and assistance to minimize interruptions to critical business activities. You will draft, review, and provide comments on Information Technology (IT) procedures, standards, and metrics from higher levels within the organization. You will plan and assign work to subordinates and monitor progress based on priorities, the difficulty of the work to be performed, and the capabilities of employees, in conjunction with exercising leave approval authority. You will mentor, give advice, counsel, or instruction to employees on both work and administrative matters. You will ensure application and accountability of information security/ information assurance policies, principles, and practices in the delivery of customer support services. You will research and provide response to unique customer service requests, utilizing tracking/ ticketing systems to track and identify customer needs, as well as discussing requirements with the customer to resolve the customer needs. You will identify priorities and barriers to recommendations and present recommendations, in writing or orally, to a variety of stakeholders. You will interpret IT policies, requirements, modifying and adapting existing methods and approaches, providing advice and guidance on a wide range and variety of complex IT acquisition, resource, and customer support issues. You will be functioning as the Command's senior IT acquisition specialist and managing resources including recommendations to plan, lead, organize, monitor, control and resolve issues by adapting existing approaches to solve issues. You will Interview candidates for positions; recommend appointment, promotion, or reassignment to such positions. You will plan, organize, control, and supervise a team to deliver the right product, at the right time in a safe work environment while complying with all applicable laws, orders, policies, and regulations
What you need to qualify
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Preparing standard IT procurement packages and Statements of Work (SOW). Monitoring contract performance and tracking vendor deliverables for IT Hardware and software. Appling Federal Acquisition Regulations to routine, established information technology purchases. Assigning daily task, reviews work products, and monitors team deadlines. Providing operational guidance to staff on standard operating procedures. Identifying basic training needs and drafting initial performance goals for employees. Gathering and organizing operational data to track IT procurement turnaround times. Identifying standard workflow bottlenecks and recommending basic process adjustments. Drafting routine status reports and programmatic updates for leadership. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/management-and-program-analysis-series-0343 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Before you apply
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