Training Technician - (Learning Management System Administrator)
What you'd do
View Common Definitions of terms found in this announcement. Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Leadership and Career Development, in Irving, Texas. These are non-bargaining unit positions.
Major duties
The Office of Leadership and Career Development (OLCD) provides centralized support and expertise to create, administer, deliver, and track effective training and career development for the entire ICE workforce. OLCD is comprised of instructors, training content developers, instructional systems specialists, training coordinators, learning management system administrators, and other administrative personnel who support the training and career development of the ICE workforce and manage the Center of Excellence in Training facility. As a Training Technician - (Learning Management System Administrator), at the full performance level, you will perform the following duties: Updates the learning management system (LMS) with information including establishing and revising courses, managing learning events, and registration. Compiles data, analysis, and/or reporting on a learning management system (LMS), its training content, its users, and its use/administration. Independently reviews and troubleshoots training content for deployment and management in the learning management system (LMS). Manage training content and users in the learning management system (LMS). Produce and deliver/facilitate virtual instructor-led training, webinars, and other online and hybridized delivery events including train-the-trainer courses. Assist in certifying collateral duty training managers and elevated access users. Work with vendors, provides data and reporting on the platform and its use/administration.
What you need to qualify
Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You qualify for the GS-11 grade level if you possess one (1) year of specialized experience at the GS-09 grade level or equivalent performing duties such as: 1) Serving as an administrator for a learning management system (LMS) with elevated user access privileges 2) Updating a learning management system (LMS) with information including establishing and revising course, managing learning events, and providing registration support. 3) Compiling data, analysis and/or reporting on learning management system (LMS), its content, its users and its use/administration such as course completion data reports. 4) Reviewing and testing training content for deployment and management in a learning management system (LMS). 5) Creating or updating user accounts in a learning management system (LMS). Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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