Medical Support Assistant (Lab)
What you'd do
This position is located in the laboratory department at the Pawnee Indian Health Center in Pawnee, Oklahoma. The purpose of this position is to perform medical and clerical support duties to assist the laboratory department. This position reports to the departmental supervisor. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Major duties
Initiates and performs a wide variety of administrative and clerical functions to support in coordinating patient activities. Maintains and updates patient records. Greets and receives patients, answers telephone calls, and takes and relays messages or makes referral to medical personnel, patients, and family members. Prepares correspondence, runs reports, and prints documents. Maintains and safeguards record confidentiality and medical information for assigned area. Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)
What you need to qualify
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-05: Your resume must demonstrate at least one (1) full year of specialized experience equivalent to the GS-04 grade level in the Federal service obtained in either the private or public sector. Examples include screening and interviewing patients or customers to obtain or verify information; inputting and updating data in computerized data system; performing a variety of customer service duties such answering telephones, responding to inquiries, preparing correspondence, and maintaining files; and scheduling appointments. OR Four (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR A combination of experience and education. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. For example, one full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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