Program Support Assistant (Time Keeper)
What you'd do
Position is located in Nursing Business Operations Tennessee Valley Health Care System. The program support assistant services as a member of the administrative support staff and participates in processes as needed to ensure adequate operational resources, the transfer of information within and external to the service. Responsibilities for timekeeping and leave functions and maintaining accurate and complete records, overtime and leave reports, training of supervisors on timekeeping process.
Major duties
The Incumbent will serve substantial responsibilities relating to payroll and leave functions for nursing service employees and will be accountable for maintaining accurate and complete records, preparation of overtime and leave exception reports, training of supervisors on payroll processes, and coordination with Human Resources Management Service and Fiscal Service to assure integrity of reporting processes. Duties include but are not limited to the following: Time Keeping: Post schedules, leave and other changes to timekeeping record in accordance with policy and procedure Reporting: Completes actions on reports tracking documents, data and statistical information. Information Management: Performs work related to the acquisition and/or development of program information and resource materials to support policy development and staff education. Employee Clearance: Maintains and tracks administrative clearances related to employee departures or employee realignments in relation to timekeeping systems Acu-Staf: Utilizes Acu-Staf and Gov TA timekeeping program and provides Education to users. Communication: Maintains effective written and verbal communication with employees ranging from front line staff to service chief level. Performs maintenance on databases, independently resolves technical equipment/problems as able, and escalates as necessary (e.g., contacting Financial Services Center). Utilizes Acu-staf to program to post time, TOD (Tour of Duty) and track information for use in staffing methodology Verbalizes and demonstrates skills for timekeeping, enter and posting TOD, post OT/CT, check leave balances, check for payroll exceptions. Exhibits initiative by managing time and workload in an organized and efficient manner to meet specific deadlines and changing priorities. Maintains contacts with patients, staff and other individual within and outside the medical in a concerned, compassionate, respectful and helpful manner. Able to use multiple information sources considering the applicability of information and characteristics and quality of the sources to prepare reports Work Schedule: Based on the needs of the service Telework: Ad-hoc Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Time Keeper) PD03074A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: providing clerical and administrative support in an office setting; establish priorities, meet deadlines; using various office software such as Word, Excel, and PowerPoint; creating and generating reports; coordinating, planning, and organizing administrative duties; communicating orally and in writing to internal and external customers; preparing correspondence; providing customers with consistent information according to established policies and procedures. Preferred experience: The best qualified candidate will have documented work experiences involving timekeeping, data collection and tracking, work with databases, and research and problem solving. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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