Medical Support Assistant
What you'd do
Join the Indian Health Service and make a meaningful impact in Native communities. In this role, you will support vital healthcare operations that ensure patients receive timely, high-quality care. If you're looking for a rewarding career where your work directly supports patient services and community well-being, we encourage you to apply. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Major duties
Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Patient Registration: Greets patients and provides information on clinic services; collects and verifies demographic, eligibility, and insurance information; registers patients and updates records using RPMS or other systems; assists with forms; schedules appointments and directs patients; ensures confidentiality of patient information. Office Automation: Performs clerical and administrative support; uses office software (e.g., Word, Excel, Outlook) to prepare documents and reports; enters and maintains data in systems or logs; maintains files and records; assists with scheduling, calendars, and coordination of administrative activities; compiles information for routine reports or tracking. The duties described are representative and may be adjusted based on organizational needs.
What you need to qualify
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-5: 4 years of education above high school OR; 1 year of specialized experience equivalent to GS-4: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: - Providing customer service by assisting patients, clients, or staff in person or by telephone (e.g., answering questions, directing patients, responding to routine inquiries)- Collecting, reviewing, or entering basic information into paper or electronic systems (e.g., demographic data, appointment information, or service requests)- Maintaining files, records, or logs in accordance with established procedures (e.g., filing patient records, tracking forms, updating logs)- Following written instructions, policies, or procedures to complete routine tasks (e.g., adhering to privacy requirements, completing assigned clerical duties) OR; Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below GS-6: 1 year of specialized experience equivalent to at least GS-5. Examples of specialized experience for this grade level are identified by specialty below. Patient Registration: One (1) year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to perform patient registration or front desk support in an Indian Health Service, Tribal, or similar healthcare setting, including experience in: Collecting and verifying patient demographic, eligibility, or insurance information (e.g., updating patient records, confirming coverage), Registering patients or updating information using electronic health record systems (e.g., RPMS or similar systems), Greeting patients and providing instructions regarding forms, services, or clinic procedures, Maintaining confidentiality of patient information in accordance with Federal privacy requirements Office Automation: Performs clerical and administrative support; uses office software (e.g., Word, Excel, Outlook) to prepare documents and reports; enters and maintains data in systems or logs; maintains files and records; assists with scheduling, calendars, and coordination of administrative activities; compiles information for routine reports or tracking. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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