Supervisory Management and Program Analyst
What you'd do
The Office of Integrated Veterans Care (IVC) is responsible for a broad range of activities to support the delivery of health care benefits for Veterans and Dependents with health care services external to VA facilities. In addition, this business line plans, manages, and supports IVC enterprise-wide learning and workforce development programs.
Major duties
Duties: Coordinates efforts to develop and implement national program performance measures based on emerging priorities; new or revised legislation; process changes or improvements; innovation or discontinuous change; and organizational decisions. Interprets guidelines (e.g., Federal law, administrative policies), develops policies, develops and/or implements local policies, defines administrative requirements, and provides advice to management on related issues. Plans, organizes, and completes program segment plans, operational/policy analyses, data collection, and legislative responses. Develops statistical and narrative data to justify work unit reorganization or position restructuring as a more productive or efficient use of human capital resources. Performs quality control activities to improve quality of transaction processing, and/or other operational procedures that improve the effectiveness and efficiency of the program. Conducts market research, management surveys and research projects, and provides advisory services on issues of substantial scope and impact throughout the organization. Plans, schedules, and carries out major projects in order to assess, evaluate, and improve existing programs and operations that have national impact. Conducts systematic internal reviews and program evaluations to ensure that such programs are consistent with current VA policies and procedures. Works with a variety of internal and external Program Office organizations/personnel (e.g., policy, communications, training) to conduct systems design functions, data analyses, and projects and ensure functionality of Program Office and related systems are meeting stakeholder needs, production targets, and key performance measures. Works with Program Office external stakeholders/organizations (e.g., contractors, private sector health care providers, trade organizations) to assess and address Program Office needs. Provides project goals, objectives, and guidelines. Administratively manages quality, resource, financial, training, and performance evaluation related to and in accordance with policies, principles, and Program Office operational priorities in support of Bureau health care administration strategic goals and objectives for the Program Office. Collaborates with other Program Office, Agency (regional health care networks), and private industry organizations/personnel to collect data, conduct Program Office analyses, and report on various payment and business integrity key performance indicators. Researches, evaluates, and incorporates various ad-hoc Agency data/reports to contribute to and maintain a comprehensive combined dataset for ongoing and ad-hoc reporting and analysis of contract data and data elements. Develops procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems and line program operations and the accomplishment, evaluation, and/or monitoring of audits, inspections, or management of internal control reviews. Resolves audit/inspection findings and related corrective actions for provider network administration and management. Works in an operation in which work processes and procedures vary constantly because of the impact of changing technology, creating a requirement for extensive training and guidance of the subordinate staff. Provides administrative and technical supervision necessary for accomplishing the work of the unit directed; exercises significant responsibilities in dealing with managers of other units and organizations. Work Schedule: Monday- Friday 8 hours shifts between the hours of 6:00am and 6:00pm, based on business needs Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management and Program Analyst/PD48800A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Demonstrated experience in personnel management; including supervising staff, guiding employee development initiatives, and conducting workflow analysis to optimize team performance and operational efficiency. Developed program recommendations that optimize the use of human, financial, and material resources to improve operational efficiency and support organizational goals. Prepared clear, well-supported written documentation to substantiate findings, justify recommendations, and inform management decision-making. Organized and delivered clear, persuasive briefings to diverse audiences to ensure understanding and secure acceptance of findings and recommendations. Experience interpreting and applying policies, statutes, and regulations to guide program decisions, ensure organizational compliance, and provide informed recommendations to leadership. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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