Enterprise Operations Engineer - Datadog Monitoring
What you'd do
OIT is seeking applicants for their IT Specialist (INFOSEC) (Enterprise Operations Engineer - Datadog Monitoring) position. In this position, you will be monitoring and supporting enterprise infrastructure and applications using Datadog to ensure availability, performance, and rapid incident response. You will be investigating alerts, analyzing performance data, and coordinating with SMEs to maintain reliable operations across on-premise, cloud, network, and application environments.
Major duties
In this role as a Enterprise Operations Engineer - Datadog Monitoring, you will be responsible for: Monitoring Datadog dashboards and alerts to identify anomalies across servers, networks, cloud services, and applications. Investigating and triaging system and application alerts by gathering evidence and validating data using Datadog metrics. Escalating issues to subject matter experts and partner teams and documenting findings in accordance with Enterprise Operations Center procedures. Analyzing application and system performance trends to support incident response and performance optimization. Supporting enterprise monitoring operations by executing tasks such as maintenance mode scheduling, alarm analysis, and service verification.
What you need to qualify
Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement. BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement below. SK-13: Applicant must have at least one year of specialized experience equivalent to the GS/SK-12 level: Monitoring enterprise infrastructure using Datadog dashboards and alerts to identify, triage, and escalate system anomalies across on-premise, cloud, network, and application environments; Analyzing application and system performance data in Datadog to diagnose performance degradation, validate telemetry, and support resolution of high-priority incidents; and Supporting and maintaining enterprise monitoring operations by executing established Enterprise Operations Center procedures for alert investigation, evidence gathering, maintenance mode management, and communication with subject matter experts and partner teams. ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information: Competency 1: Infrastructure Design: Uses and implements architecture and topology of software, hardware, and networks, including LANS, WANS, SAN, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. Competency 2: Requirements Identification and Management: Uses principles and methods to identify, analyze, specify, design, and manage functional requirements through to user acceptance; includes translating functional requirements into technical requirements used for logical design, managing the systems lifecycle, and presenting alternative technologies or approaches. Competency 3: Information System Ownership: Implements and uses methods, tools, and procedures, including the development of information security plans and standards, to facilitate the technical operation of agency systems, prevent information systems vulnerabilities, and provide or restore privacy and security of applications and information systems. Competency 4: Technical Communication: Translates technical information into non-technical terms and accurately convey technical information to end users (e.g., staff, management) and outside parties, including the technical documentation of applications, systems, Standard Operating Procedures, etc.
Before you apply
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