Telephone Operator
What you'd do
The primary purpose of the position is to provide comprehensive telephone and telecommunications support to the VAMC and all associated sites. The Telephone Operator provides a welcoming and positive first impression of the Corporal Michael Crescenz VA Medical Center by processing incoming, outgoing, networked and interoffice calls regarding hospital services, patient information, and providing emergency notification information.
Major duties
The incumbent of this position performs work in the VAMC Telephone Operations Center, which encompasses a variety of different duties and responsibilities relating to provision of telephone and related telecommunications services to all facilities within the VAMC.As well as performs telecommunications support assignments, which involves a significant amount of customer service in recognizing and routing patient and other inquiries to the correct VAMC location and program. Major duties include but are not limited to: Operate centralized telephone system to receive and connect incoming and outgoing calls; Answer and screens calls received calls on the main line to the healthcare system Utilize complex computerized equipment and telecommunications software; Interview incoming callers to route calls to appropriate destination; Operate internal and external paging system; Respond to alarms and acts as key member for various emergency situations; Dispatch information according to alarm requirements for facility wide alarm systems; Perform testing of all communication and alarm systems daily; Troubleshoot telephone and computer related problems. Work Schedule: 8:00 am - 4:30 pm, 4:00pm - 12:00 am, 12:00 am - 8:00 am, this area performs 24/7 coverage and tour will be rotational to include weekends and holidays Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD642-05506A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized ****All required documentation must be uploaded before the announcement closes, to support eligibility.**** Failure to submit documentation will constitute the application being categorized as incomplete and therefore ineligible for referral. Experience must be clearly indicated in your resume.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2026. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of general experience to include progressively responsible clerical, office, or other work that indicates the ability to complete the indicated competencies of the position. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two years of education above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the one year of education above high school. You will be rated on the following Competencies for this position: Attention to Detail Customer Service Customer Service (Clerical/Technical) Flexibility Information Management Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Stress Tolerance Teamwork Technical Competence Telecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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