Information Technology Specialist (ServiceNow Developer)
What you'd do
WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): IT - Integrated Operations Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Major duties
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Leading the design, development, and implementation of ServiceNow solutions, including ITSM, ITOM, SecOps, and other modules, ensuring alignment with IRS enterprise architecture and business needs. Designing and managing platform integrations between ServiceNow and external systems (e.g., identity management, monitoring tools, data repositories, and legacy IRS systems) using APIs, web services, and middleware technologies. Implementing and enhancing ServiceNow security capabilities, including role-based access controls, data protection mechanisms, vulnerability response workflows, and compliance with federal IT security standards. Reviewing and evaluating new systems, applications, and architectures for integration with ServiceNow, identifying risks, and recommending mitigation strategies to ensure secure and seamless interoperability. Leading ServiceNow platform upgrades, releases, and enhancements, ensuring minimal disruption and alignment with enterprise change management processes.
What you need to qualify
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. BASIC REQUIREMENT Applicants must have Information Technology related experience demonstrating each of the following nine competencies: 1) Attention to Detail, 2) Customer Service, 3) Decision Making, 4) Information Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8)Team Work and 9) Technical Competence. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: Specialized Experience GS-14 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Leading or coordinating IT projects, application-related efforts, operational initiatives, or system-related activities that affect multiple users, teams, programs, or business processes. Applying IT principles, concepts, methods, and practices to evaluate requirements; resolve technical issues; guide system, application, or code testing and configuration decisions; and ensure technical documentation and federal cybersecurity, privacy, or regulatory requirements are addressed. Engaging customers, stakeholders, users, product or business owners, and technical teams to define business or technical requirements, communicate technical impacts, and guide delivery of secure, reliable, scalable IT solutions. Evaluating system, service, or application performance, availability, reliability, security controls, usability, and operational effectiveness; identifying risks, issues, defects, or gaps; and leading corrective actions or improvement efforts. Analyzing competing technical approaches and providing authoritative recommendations to management, stakeholders, or IT specialists on the selection, design, configuration, implementation, or improvement of IT solutions with organizational impact. Leading or coordinating the design, development, implementation of ServiceNow initiatives involving platform architectures, integration and administration in support of organizational IT operations and business objectives. Leading or coordinating integrations using REST/SOAP APIs, MID Server, integration hubs. Applying ServiceNow, data models, workflows, CMDB and platform capabilities to improve IT service management solutions. Evaluating and applying IT policies and procedures and best practices to support ServiceNow Initiatives. Leading the implementation and maintenance of ServiceNow security capabilities, including role-based access controls, Access Control Lists (ACLs), data protection mechanisms, and secure coding practices in accordance with federal IT security standards. Providing IT technical recommendations or support both orally and in writing to customers, stakeholders and leadership to support ServiceNow solutions and operational improvements. AND You must also meet the following requirement(s): PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration. TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" For more information on qualifications please refer to OPM's Qualifications Standards.
Before you apply
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