Head of Direct Services SE
What you'd do
The Head of Direct Services, Southeast serves as the principal executive responsible for leading, directing, and coordinating Social Security Administration (SSA) field operations across a major geographic segment of the US. The Head provides senior-level leadership for a geographically dispersed, direct-to-consumer organization, ensuring the effective delivery of SSA programs and services.
Major duties
As the principal executive responsible for leading, directing, and coordinating Social Security Administration (SSA) field operations in the Southeastern United States, the Head of Direct Services: Provides executive leadership, administrative direction, and strategic oversight for all SSA field operations within the defined service area. The incumbent ensures consistent interpretation and implementation of SSA goals, objectives, policies, and plans at the field level, and establishes operating policies and objectives aligned with national priorities. Continuously evaluates field operations and contributes to the development of SSA-wide policies and long-range plans. Organizes direct-service facilities and personnel to deliver the most effective, economical, and balanced service to the public, utilizing available service delivery options. Champions innovative strategies to modernize field operations. The incumbent identifies and implements modern solutions to enhance operational efficiency, service delivery, and customer service.
What you need to qualify
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin. The application process used to recruit for this position is RESUME BASED. It is important that your resume be complete and thorough, following the requirements outlined below. As a basic requirement, to meet the minimum qualification requirements for this position, applicants MUST demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Executive Core Qualifications within their resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit will not be reviewed beyond page 2, or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs). To be considered minimally qualified for this position, candidates must have had responsible professional experience at a senior level (equivalent to the GS-15 in either the General Schedule (GS) or a comparable pay plan). Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive qualification factors automatically disqualifies an applicant. NOTE: If you are (1) a member of the SES, (2) have been certified through successful participation in an Office of Personnel Management (OPM) approved SES Candidate Development Program (SESCDP), or (3) have SES reinstatement eligibility, you must attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES. TECHNICAL QUALIFICATION (TQ): There are no technical qualifications for this position. DESIRABLE QUALIFICATIONS (DQ): 1. Senior-level experience managing large-scale, geographically dispersed operational components in a direct-to-consumer environment, including operational evaluation, performance measurement, and policy development. 2. Senior-level experience optimizing service delivery in an operational environment, with demonstrated initiative and engagement in identifying, piloting, and implementing innovative solutions to enhance efficiency, customer experience, and organizational effectiveness. EXECUTIVE CORE QUALIFICATIONS (ECQs): All new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position. There are five ECQs: ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - Demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people; ECQ 2: Driving Efficiency - Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades; ECQ 3: Merit and Competence - Demonstrated knowledge, ability, and technical competence to effectively and reliably produce work that is of exceptional quality; ECQ 4: Leading People - Demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable; and ECQ 5: Achieving Results - Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. **Note for Current and/or Former Political Appointees: OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-Career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose that to the Human Resources Office within your application package.
Before you apply
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