Program Analyst
What you'd do
The employee will serve as the Program Analyst, located in the Technology and Innovation and Department in Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Major duties
Major duties include but are not limited to: Monitors the effectiveness of projects throughout the IT area of responsibility, identifies problem areas, and recommends actions to enhance the organization's capabilities. Conducts technical reviews of proposed technology plans for the purpose of recommending changes in IT resources, policies, standards, etc. Makes recommendations for process improvements, improving quality, and assists in establishing appropriate process metrics and process controls. Acts as an organizational change agent in assuring, directing, and performing the steps necessary in order to create business cases based on objective data. Coordinates with other IT professionals that may be affected to ensure the appropriate information is documented. Staffs new and modified policies and procedures through appropriate channels to ensure all proper approvals are obtained. Leads cross-functional teams and collaborates with the Office of Information Technology, as well as appropriate subject matter experts and consultants, in order to identify opportunities for the improvement of and to develop proposals and action plans for the implementation of successful health information technology implementation in the VCL. Assists in analysis, problem-solving, and business process re-engineering activities related to issues surrounding clinical automated information systems. Assists in developing and documenting new clinical requirements specific to the VCL's critical missions. Utilizes appropriate project management techniques to plan, coordinate, and execute plans for assigned projects. Develops and coordinates the timely submission of planning and reporting documentation required for various projects and programs, including validating schedules and plans required for internal management purposes. Prepares timely management data, IT resource requirements, and individual project data summaries. Develops the timely submission of planning and reporting documentation associated with acquisition of enhanced IT systems and equipment. Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Program Analyst/PD74623A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized This is not a bargaining unit position
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 2/3 of the following examples of specialized experience: Implementing software, hardware, and communication devices to improve call center health information technology systems; Evaluating information technology procedures, policies, and regulations to advise on call center projects; Analyzing program data and business needs to develop modifications, improvements, and/or adaptations for call center optimization. Eligible and qualified applicants forwarded to the hiring manager will be rated on the following Competencies for this position: Administration and Management Planning and Evaluating Requirements Analysis Technology Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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