PROGRAM OFFICE ASSISTANT (CAP)
What you'd do
This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
Major duties
You will initiate purchase request, monitor spending, and track and receive purchased materials. You will screen intake calls and ensure calls are routed to the duty intake counselor or immediate staff member for assistance. You will assist new staff with initial in-processing requirements. You will provide frontline customer service by assessing the needs of each individual seeking assistance, explaining the CAP program, and guiding them to the appropriate resources.
What you need to qualify
Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-5 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Applying written communication methods and techniques by using Microsoft Word, Outlook, Excel, and PowerPoint, and skill of writing mechanics (grammar, spelling, format, punctuation, etc.) 2) Scheduling routine appointments for clients and conveying appointment information. 3) Assisting staff with processing travel and training requests. 4) Performing a variety of administrative duties such as faxing, filing, preparing letters for mailing, copying and collecting information for reports, and preparing correspondence. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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