Appeals Officer (Technical Advisor)
What you'd do
WHAT IS APPEALS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Appeals - Specialized Exam Prog and Ref - Appeals Office Appeals - Examination - Appeals Office This job (or announcement) is open to current permanent IRS competitive service employees in APPEALS business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Major duties
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Assists the Senior Manager or Executive to develop and execute the operational plan for effective resource deployment across teams; monitor sensitive and confidential matters including Congressionals, statute cases, precedent setting settlements, high risk areas, and Treasury Inspector General Tax Administration (TIGTA) referrals; ensures that taxpayers' rights are upheld and the application of tax law is both consistent and proper; and works with taxpayer groups and practitioner organizations to promote customer outreach and satisfaction. Reviews and analyzes reports (e.g., Appeals Quality Measurement System, Appeals Centralized Database System reports) that relate to the organization's work units employee surveys, customer comments and feedback and other relevant data to develop recommendations and implement improvements. Provides leadership for assigned program areas and works in partnership with NTEU to enhance business results, customer satisfaction and employee satisfaction. Analyzes and evaluates the Area's/Business Unit's program accomplishments apprising the Senior Manager or Executive of critical items. Provides direction and guidance for program continuity and transition. Identifies procedural and systemic problems within the Area/Business Unit and provides evaluative comments to the Senior Manager or Executive addressing the performance of the organization's systems, processes and personnel. Performs fact-finding, analysis, reporting, advising, communicating, and coordinating activities in connection with monitoring and guiding programs. Formulates and recommends changes and improvements in policies, practices, methods, and procedures for area wide/nationwide implementation. Monitors the Area's/Business Unit's programs to ascertain timeliness of actions, efficient and effective programs, developmental and training needs, staffing requirements, and operational demands. Prepares long-range forecasts of developments relevant to areas of expertise. Collaborates within the Appeals organization and in other divisions to provide coordination between the units regarding issues of mutual concern including the sharing of key information, detailing of personnel, labor relation matters and clarifying program/case assignments. Provides direction and guidance for approved program changes and procedures. Keeps current with significant changes in the Internal Revenue Code, regulations, the IRM, court decisions, other tax publications, national and area policies, procedures and guidelines that relate to assigned areas of responsibilities. STANDARD POSITION DESCRIPTIONS (SPD): PD93276 Visit the IRS SPD Library to access the position descriptions.
What you need to qualify
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. GS-13 SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position must include: Networking and relationship-building to maintain working relationships with managers and employees across different organizational areas and taxpayers, including their representatives. Applying communicational skills both orally and in writing to influence, negotiate, and persuade the accomplishment of program objectives between management, peers, and customers. Refining or developing guidelines for measuring or improving program effectiveness and impact but interpreting current and upcoming policy changes. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.
Before you apply
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