Program Support Assistant
What you'd do
The employee serves as a Program Support Assistant in the Support Services Division (SSD) at the Oakland, California Veterans Administration Regional Office (VARO). The primary purpose of the work is to actively assist the supervisors and management of the SSD in performing administrative work.
Major duties
Specific duties include: Establishes, maintains, and analyzes division-wide operational and audit-report controls, including assembly, review, quality assurance, and timely submission of reports used for internal and external evaluation. Compiles, evaluates, and reports monthly mailroom, photocopy, and administrative data; ensures tracking, routing, and timely completion of priority communications and internal reporting requirements. Oversees and executes all aspects of mail processing for the office, including receiving, sorting, logging, distributing, and shipping incoming and outgoing mail, ensuring timely and accurate handling of both staff and public correspondence. Operates, maintains, and troubleshoots a variety of office and mailroom equipment (e.g. high-speed printers, x-ray machines, mail processing machines, copiers), and assists in managing mail tracking systems and shipping processes. Ensures office security by identifying and isolating suspicious mail items and contributes to continuous improvement of mail handling procedures and systems. Reproduces, distributes, and maintains Veterans' records and official documents (including Privacy Act and Freedom of Information Act materials), manages forms inventory, and ensures timely updates to distribution lists. Maintains and distributes supplies, forms, office equipment, and furniture to ensure continuous RO operations, including inventory management and warehousing. Monitors supply utilization and advises on reorder needs to keep the supply room orderly and adequately stocked. Prepares correspondence and reports using office automation equipment, provides guidance to staff on ADP systems and software, and assists in troubleshooting and reporting computer malfunctions within the division. Acts as a liaison by advising staff on procedures, reporting requirements, and deadlines to ensure compliance with Support Services policies. Serves as the principal timekeeper for SSD. Work Schedule: Full time, Monday through Friday. 8:00 AM to 4:30 PM Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant; PD37329A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/28/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: To qualify at the GS-06 Grade Level: Applicants must have one year of Specialized Experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to performing the following duties: composing, reviewing, and editing correspondence, auditing statistical data, assessing organizational workflow, and serving as the principal timekeeper. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: There are occasional periods of walking, standing, bending, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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